Mbofho M

Racial **************

I am writing this complaint following a disappointing and deeply concerning experience at Bafflesport ATKV Lodge, where I witnessed clear racial exclusion and discriminatory behaviour. During group games and activities hosted at the lodge, the facilitators and staff refused to communicate in English, even after being politely asked. They insisted on using Afrikaans only, despite the fact that there were black guests present who clearly could not understand or participate fully. This behaviour appeared deliberate it was as if English-speaking black guests were being intentionally excluded from the fun and interaction. South Africa is a diverse and multilingual country, and it is completely unacceptable in this day and age for a hospitality establishment to act in a way that promotes language-based exclusion, especially in a way that aligns with racial divisions. What should have been a welcoming, inclusive environment instead became a space that made many of us feel unwelcome and alienated. I am extremely disappointed and urge Bafflesport ATKV Lodge and the broader ATKV group to reflect on how this behaviour undermines the spirit of unity and non-**************. I hope this complaint is taken seriously, and that steps are taken to train staff to be more inclusive, respectful, and aware of South Africa’s cultural and linguistic diversity. We deserve better.