Amanda M

Emergency review

I am writing this review due the worst customer service I got in your store. I have never in my whole entire life been disrespected by a store manager like this. I was there celebrating my son's birthday and your manager turned it into a nightmare, He was rude and told me a paying customer to never set foot in his store again. There was a misunderstanding with the bill, we were told it was short by 300 while as we know pretty well that we paid everything in full. As a customer I needed confirmation that indeed my money was short. One the money I gave to the waitress was not the same money I paid when she came back to tell us our money is short. She decided not to count the money in front of us and when she came back to tell us it was short it was not the same money we gave her, so we asked for the footage so that they could see me counting the money. The cameras were so bad that I couldn't see myself counting the money so we couldn't tell if it was short from us or they did something. We ended up paying the balance but I had to tell the manager of the store that the cameras are bad if I could have been able to see myself counting the money it would have been much better. The manager then started swearing and calling me names. We were still enjoying my sons birthday and they were still playing. We were kicked out of the store like dogs. I had small children with me but I had to wait out in the cold with them waiting for transport which came last because we told him late to come get us. Not that we wanted to leave we were still planning on staying and buying but the manager told us that if we don't leave he will call security on us. As we were leaving I had to tell the manager that this is not the way to treat paying customers, he then threaten me and was telling me that he will deal with me and that If I ever come back to his store "I will deal with you in my own way". This is exactly the words he said. I am so disappointed and now I am scared that my life might be in danger. I never thought I would hate a store so much but now I do. I will never set foot into this store again and I would like you to investigate this matter if you don't want to lose more customers because if he is still there and talk to people the same way he did to us then you will be losing more customers. You can't as a business have someone like him who threatens people and kicks them out like dogs after spending soo much money in your company. Please don't take this lightly I am not a person who writes bad reviews about anyone because I also work with customers and I know how it like to deal with an arrogant person but I you are running a business you can't let your emotions get to you and end up chasing away people who keeps the business going. I would like a follow up on my case. You can call me on this number if you want to talk and hear the story from me personally in front of your manager and you could also have a look at the cameras and see him chasing me then following me out side just to threaten me (065 949 0794)