Samantha G

They’ve lost my trust - and my business - for good.

Ford Raptor - Ford Daily Klerksdorp On 9 June, I booked my Raptor in for service and repairs. After nearly two weeks, on 23 June, I was informed it was ready for collection. The next day, 24 June, while driving to Johannesburg, a warning appeared: “Engine Oil Pressure Low.” Ford advised me to stop immediately to avoid further damage. This was one day after collecting the vehicle - unacceptable and extremely frustrating, especially being far from home. On 25 June, the Raptor was returned to Ford Klerksdorp. It remained there until 8 July. They assured me all issues had been resolved and that the vehicle was safe to drive after a nearly month-long service. That same evening, I began hearing concerning noises. I contacted Ford, and they told me to bring it in. Today, 9 July, en route to Limpopo for business, the same loud noise returned. Clearly, the underlying issue was never resolved. I’m appalled by the lack of professionalism and care from Ford Klerksdorp. You entrust your vehicle to supposed experts, expecting it to be properly serviced and safe to drive - not returned in a potentially more dangerous condition. I strongly advise others to avoid this dealership. They’ve lost my trust - and my business - for good.