Amaarah S

Extremely Disappointed with the Customer Service at Polar Ice Cream, Centurion

I’m writing this review out of sheer frustration and disappointment with the customer service at the Polar Ice Cream branch at mall@55, Raslouw. On two separate occasions, I have experienced unacceptable and shockingly rude treatment from the lady working at the till. On both visits, I was told to leave the store and “wrap up my purchase” well before the official closing time. On the second visit, I arrived 10 minutes before closing and urgently requested a specific item. I explained that I would be quick, but was abruptly told, “We are closed. We can’t help you.”—despite it clearly not being closing time yet. The tone and attitude were unnecessarily harsh and dismissive. As a regular customer who has supported this store and recommended it to many friends and family, I did not expect this level of poor service. It’s incredibly disheartening to be treated with such disrespect—especially when the issue occurred not once, but twice. If this is the standard of customer service Polar Ice Cream finds acceptable, I will be reconsidering my support and where I spend my money going forward.