LB
Lettie B
Active since Jul 2025
3
Reviews
0
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Reviews
3 reviews3 months ago
Bad experience from Icar Gezina from Juan, the after-sales manager
I’m writing to express my extreme dissatisfaction and frustration with issues I am currently experiencing with the Mercedes-Benz, purchased on 14-July-2025 from your dealership. Despite being a relatively new owner, I’ve encountered numerous problems within a short period of time, including: Weak performance of the car Driving switch mode malfunction Service Due (within 6 weeks already; the car is giving a signal that it is due for service) Spare Key Until I got stuck on 09 Nov 2025, the vehicle was towed to Mercedes-Benz for diagnosis and repairs. On November 10, 2025, I expected my dealership to assist and support me, but it was struggling and challenging for them until a friend intervened. I received an invoice totaling twenty thousand rand on December 31, 2025, which I have to pay because the key system is not covered by the warranty. I have sent it to them for further assistance; until now, no response from them. I kindly request you to assist with this matter. 🙏
0 replies
9 months ago
Icar gezina
Brian Mokoena is the best sales consultant ever, his patience, treating clients with dignity is on another level! I got my Mercedes within unaccepted time and was very gladwith his customer service
0 replies
9 months ago
Icar Gezina
Brian Mokoena from ICAR GEZINA his the best consultant ever! Please keep the great work and patience and best customer service
0 replies
Review Distribution
5 Star
1 (33.333333333333336%)
4 Star
1 (33.333333333333336%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
1 (33.333333333333336%)