IG
ICar Gezina
Unclaimed Business
IG
AI Review Summary
Based on recent customer reviews, ICar Gezina receives strong praise for individual sales consultants such as Shadrack, Pretty, Brian, and Mohamed Kara, who are frequently highlighted for professionalism, patience, and friendly service. Many customers describe a smooth and effortless buying process. However, a significant minority report serious post-sale issues including undisclosed mechanical defects, unresolved warranty claims, broken promises on trade-in agreements, and poor after-sales communication from staff like Mohammed, Juan, and Wisdom. Vehicle quality concerns around drivetrains, suspension, and repaired damage are recurring negative themes.
Performance(last 12 months):
TrustIndex
0
Score
Ranking
#44
in Automotive
NPS Score
23
Recommended: Likely
Review Distribution
3.7|54 Reviews
May '25 - Apr '26
5(63.5%)
4(5.8%)
3(0%)
2(0%)
1(30.8%)
5(63.5%)
4(5.8%)
3(0%)
2(0%)
1(30.8%)
Frequently Asked Questions About ICar Gezina
Based on recent customer reviews, this business delivers a consistently strong customer experience anchored by outstanding agent quality and rapid communication. Customers frequently name individual consultants and praise their friendliness, patience, and professionalism. Recurring praise is given to claims and roadside assistance, though a vocal minority report frustrating delays, rejected claims, and poor transparency around premium increases.
Hellopeter's TrustIndex is a 0–10 score based on review star ratings, reply speed, and recent activity over the last 12 months. How is the TrustIndex calculated? →
Recent reviews (54)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceKJ
Konni J
1 reviews | Active since Jan 2020
15 Mar 2026, 09:44
SHOCKING SHADY BUSINESS
I would give a zero rating if I could. I have waited patiently whilst watching my 65 year old husband Peter Jackson get taken for a fool by this shady car dealership. My husband purchased a Tata Xenon 2.2 2015 with 92000 on the clock. Whilst driving the bakkie home from the dealership it overheated and blew a head gasket. The dealership collected the vehicle claiming they would repair it. My husband has had possession of the vehicle for 1 month out of 5 months. They have collected it 5 times in 5 months. All this time they have been charging him the premium etc whilst he doesn't have possession. He cannot cancel the deal and they keep giving him the runaround. Please could someone advise me on how to proceed legally because this is affecting us terribly and this dealership doesn't care. My husband has been dealing with Jean de Lange who constantly gives him the runaround. brian@icargezina.co.za
Helpful (0)
|Replies (0)KJ
Konni J
1 reviews | Active since Jan 2020
15 Mar 2026, 09:44
SHOCKING SHADY BUSINESS
I would give a zero rating if I could. I have waited patiently whilst watching my 65 year old husband Peter Jackson get taken for a fool by this shady car dealership. My husband purchased a Tata Xenon 2.2 2015 with 92000 on the clock. Whilst driving the bakkie home from the dealership it overheated and blew a head gasket. The dealership collected the vehicle claiming they would repair it. My husband has had possession of the vehicle for 1 month out of 5 months. They have collected it 5 times in 5 months. All this time they have been charging him the premium etc whilst he doesn't have possession. He cannot cancel the deal and they keep giving him the runaround. Please could someone advise me on how to proceed legally because this is affecting us terribly and this dealership doesn't care. My husband has been dealing with Jean de Lange who constantly gives him the runaround. brian@icargezina.co.za
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Replies (0)SS
Surana S
1 reviews | Active since Jan 2020
7 Mar 2026, 10:23
Make sure you check everything!
0 or minus rating on this car sales place. They sell good ,unbelievable deals and later on the car is damaged and it's your problem. Cars are also smashed and repaired. Make sure, you don't fall for it. Don't be ******* !
Helpful (0)
|Replies (0)SS
Surana S
1 reviews | Active since Jan 2020
7 Mar 2026, 10:23
Make sure you check everything!
0 or minus rating on this car sales place. They sell good ,unbelievable deals and later on the car is damaged and it's your problem. Cars are also smashed and repaired. Make sure, you don't fall for it. Don't be ******* !
0
Replies (0)PM
Priceworth M
1 reviews | Active since Jan 2020
6 Mar 2026, 12:09
Car Buying Made Effortless!
Buying a car can be stressful with what i heard from others, but she made it effortless as i was just purchasing my first car. A true powerhouse — sharp, helpful, and handled everything like a pro is what i will call Pretty. Weshu,she sold me grey A class,yesssss!!!! If confidence and efficiency sold cars, she’d be the whole dealership
Helpful (0)
|Replies (0)PM
Priceworth M
1 reviews | Active since Jan 2020
6 Mar 2026, 12:09
Car Buying Made Effortless!
Buying a car can be stressful with what i heard from others, but she made it effortless as i was just purchasing my first car. A true powerhouse — sharp, helpful, and handled everything like a pro is what i will call Pretty. Weshu,she sold me grey A class,yesssss!!!! If confidence and efficiency sold cars, she’d be the whole dealership
0
Replies (0)M
Molemo
1 reviews | Active since Jan 2020
4 Mar 2026, 14:47
Great service from Pretty at Icar gezina
Wow what an excellent service I got from pretty at Icar gezina along with the finance lady Brilliant.i bought a brand new Hyundai grand i10.i love it 🥰 🥰. I would defenately come back again for an upgrade and would refer my family and friends . Thank you Pretty and Icar Gezina
Helpful (0)
|Replies (0)M
Molemo
1 reviews | Active since Jan 2020
4 Mar 2026, 14:47
Great service from Pretty at Icar gezina
Wow what an excellent service I got from pretty at Icar gezina along with the finance lady Brilliant.i bought a brand new Hyundai grand i10.i love it 🥰 🥰. I would defenately come back again for an upgrade and would refer my family and friends . Thank you Pretty and Icar Gezina
0
Replies (0)SD
Sylvester D
1 reviews | Active since Jan 2020
4 Mar 2026, 12:39
Great Service from Pretty
I received great service from Pretty. She made sure I got the car I wanted, and despite all the complications along the way, I left as a very happy customer.
Helpful (0)
|Replies (0)SD
Sylvester D
1 reviews | Active since Jan 2020
4 Mar 2026, 12:39
Great Service from Pretty
I received great service from Pretty. She made sure I got the car I wanted, and despite all the complications along the way, I left as a very happy customer.
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Replies (0)AR
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Avash
1 reviews | Active since Jan 2020
25 Feb 2026, 12:33
Deal not honoured
Extremely Disappointed – Deal Not Honoured I purchased a BMW M140i from iCar Gezina in Pretoria just over a year ago, and from the very first day I took delivery of the vehicle, it had drivetrain problems. I immediately informed the dealership and was instructed to take the car to an RMI-approved workshop for diagnostics. Over the past year, I struggled constantly to get the vehicle running properly. I claimed from the warranty multiple times, yet the drivetrain issue was never properly resolved. After driving the car just over 10,000 km in an entire year, I am still sitting with the same unresolved problem. Owning what should have been a premium vehicle turned into a stressful and frustrating experience. Despite this, I contacted them again recently to enquire about purchasing another vehicle. They offered me a BMW M4, agreed to settle the outstanding amount on the BMW M140i, and even offered a R50,000 cash back after settlement on the BMW M140i. Based on that agreement, I accepted the deal. However, after driving the BMW M4 for approximately 17 km on the evening of delivery, it picked up a drivetrain fault. The very next day, I returned the vehicle to the dealership. That is when things took a turn for the worse. I was then informed that there was a “serious problem” with the BMW M140i and that they would no longer honour the original agreement to settle the M140i and apply the R50,000 cash back on the BMW M4. In other words, after a deal had already been agreed upon and the vehicle delivered, they decided to back out. I found this extremely dishonest and unprofessional. Instead of taking accountability, they attempted to persuade me to continue with a revised deal that was not what had originally been agreed. I refused to continue doing business with an establishment that does not honour its commitments. I would strongly caution anyone considering purchasing a vehicle from this dealership. Transparency, integrity, and standing by your word are critical in the motor industry — unfortunately, that was not my experience here.
Helpful (0)
|Replies (0)A
Avash
1 reviews | Active since Jan 2020
25 Feb 2026, 12:33
Deal not honoured
Extremely Disappointed – Deal Not Honoured I purchased a BMW M140i from iCar Gezina in Pretoria just over a year ago, and from the very first day I took delivery of the vehicle, it had drivetrain problems. I immediately informed the dealership and was instructed to take the car to an RMI-approved workshop for diagnostics. Over the past year, I struggled constantly to get the vehicle running properly. I claimed from the warranty multiple times, yet the drivetrain issue was never properly resolved. After driving the car just over 10,000 km in an entire year, I am still sitting with the same unresolved problem. Owning what should have been a premium vehicle turned into a stressful and frustrating experience. Despite this, I contacted them again recently to enquire about purchasing another vehicle. They offered me a BMW M4, agreed to settle the outstanding amount on the BMW M140i, and even offered a R50,000 cash back after settlement on the BMW M140i. Based on that agreement, I accepted the deal. However, after driving the BMW M4 for approximately 17 km on the evening of delivery, it picked up a drivetrain fault. The very next day, I returned the vehicle to the dealership. That is when things took a turn for the worse. I was then informed that there was a “serious problem” with the BMW M140i and that they would no longer honour the original agreement to settle the M140i and apply the R50,000 cash back on the BMW M4. In other words, after a deal had already been agreed upon and the vehicle delivered, they decided to back out. I found this extremely dishonest and unprofessional. Instead of taking accountability, they attempted to persuade me to continue with a revised deal that was not what had originally been agreed. I refused to continue doing business with an establishment that does not honour its commitments. I would strongly caution anyone considering purchasing a vehicle from this dealership. Transparency, integrity, and standing by your word are critical in the motor industry — unfortunately, that was not my experience here.
0
Replies (0)JS
James S
1 reviews | Active since Jan 2020
17 Feb 2026, 08:44
Sold me a faulty car and they are failing to repair it and they don’t want to take it back
I bought a car from them in January 08 2025 the car has since been with them due to a faulty engine exposed wires and broken fender liner the car is also missing a splash tray Bad treatment from Mohammed muller and Juan. I was promised also a spare key but now since I took the delivery of the car Mohammed muller and Juan said am on my own
Helpful (0)
|Replies (0)JS
James S
1 reviews | Active since Jan 2020
17 Feb 2026, 08:44
Sold me a faulty car and they are failing to repair it and they don’t want to take it back
I bought a car from them in January 08 2025 the car has since been with them due to a faulty engine exposed wires and broken fender liner the car is also missing a splash tray Bad treatment from Mohammed muller and Juan. I was promised also a spare key but now since I took the delivery of the car Mohammed muller and Juan said am on my own
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Replies (0)