Poor aftersales service

Failure to Honour Agreed Reimbur*****t – Poor After Sales Service I purchased two new vehicles from iCar Gezina, and as part of the agreement, delivery of the vehicles and collection of my trade-in vehicle were included. I arranged and paid for the transport myself based on the dealership’s agreement that I would be reimbursed. Despite submitting all proof of payment and following up multiple times, the dealership has still not honoured the reimbur*****t agreement. I am also still owed R12,000 for fuel refunds and smash-and-grab reimbur*****ts. The lack of communication, accountability, and after-sales service has been extremely disappointing. Repeated promises were made that payment would be processed, but nothing has been done. Based on my experience, I would caution others against relying on verbal commitments and after-sales promises from this dealership.