Revash S

No service delivery or accountability

My wife lodged a claim for accident damage on her new vehicle. Mokar panelbeaters in Lyttelton Manor was the chosen repair centre by the insurance company. The vehicle sustained minor damage on the boot and needed a rear tail light to be replaced with minor painting needed. The vehicle would probably require 6-8 business days to be repaired. I read Bonginkosi's post and thought that maybe it is an isolated incident. Well, it is not. I handed over the vehicle on 25th June 2025. Feedback has been non existent unless I follow up on progress , which there is none. If you do follow up, you will realise that the feedback is the same, we have handed the vehicle for paint prep and waiting on progress, or we are waiting for spares for the vehicle. There is some sort of excuse that they come up with to stall progress. It is now the 15th July 2025 and still have no expected date of completion to get the car back. The vehicle is a major brand and not some new Chinese kid on the block brand where parts are hard to come by. I managed to source oem spares within 1 hour of enquiring from various providers.They are seriously understaffed and have *********** personnel. Also, double or add 20 more days to the expected number of days that they suggest a vehicle would take to repair. They do not work Saturdays. Worst of all, if Natalie Joubert is your point of contact from Mokar.......good luck...you have a higher chance of winning the lotto than getting credible feedback from her. So expect a lengthy delay. For tracking purposes....basic parts assembly will take 4-5 business days, painting will take about 5 business days, paint prep will take about 4 business days....and expect to hear that parts they have ordered are defective and needs to be replaced....this process can take 4 business days or more and wait for it.....only once all parts are fitted that painting can start....which means no spares parts = your vehicle lying in the workshop neglected for days on end. In my opinion, if your insurance company recommends that you use Mokar. DO NOT USE THEM. You have been warned. This is our first and last business interaction with this company.