Phumelele Z

Extremely Disappointed with the Service and Product

I had a very disappointing experience at Renaissance Day Spa Sandton. I purchased a sunscreen from them after specifically asking whether it leaves a white cast. The the****** confidently assured me that it wouldn’t, as long as I “warmed it up” before applying. Unfortunately, that advice was misleading. Despite following the instructions, the product leaves a very noticeable white cast on my face — completely unsuitable for black skin. When I raised the issue, the receptionist dismissed my concern, insisting that the white cast was “fine” and still appropriate for black skin. This response was not only unhelpful but also incredibly dismissive and tone-deaf. I requested a refund or at least an exchange for a more suitable product, but they refused. I expected better from a spa of this calibre. The lack of accountability and poor customer service has ensured that I won’t be returning or recommending Renaissance Day Spa to others.