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Active since Jul 2025
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3 reviews9 months ago
Two Faulty Edblo Beds – No Feedback After Formal Complaint
On 22 July 2025, I sent a formal complaint to Edblo via email (edblo@bravobrands.com) regarding ongoing problems with the Edblo Himalaya bed I purchased from Sleepmasters Bellville. To date, I have received no response. This is now the second faulty Edblo bed in a row — both developed deep body impressions within weeks of use. The first one was replaced, but the second bed arrived wet and dirty, and is already showing the same sagging problem. The original complaint was logged with Sleepmasters on 9 July 2025 (Ticket: 1162797), followed by WhatsApp contact on 16 July (Ref: 9000428100), and then escalated multiple times — but no proper action has been taken. Sleepmasters staff couldn’t even provide the driver’s contact details or reach the responsible JD Group manager. This has been completely unprofessional, and my daughter has now been without a decent bed for over a month. I am not willing to accept another Edblo product. The quality has failed twice and clearly cannot be trusted. I am demanding: Immediate collection of the defective product A full refund Proper support from Edblo, which I have not received to date This has been an extremely frustrating and disappointing experience from a brand I once trusted. Edblo needs to take accountability. Lynn
106 replies
9 months ago
Two Faulty Edblo Beds – No Feedback or Help from Sleepmasters Bellville
I bought an Edblo Himalaya bed from Sleepmasters Bellville for my daughter. The first bed quickly lost its shape and showed deep body impressions. We reported it and were told a replacement would be arranged. On 9 July 2025, a second bed was delivered but it arrived wet and dirty. We called the Bellville branch immediately, but they had no driver contact, no documentation, and couldn’t trace the JD Group manager, Andile, who handled the delivery. We logged complaints on 9 July (Ticket: 1162797) and again on 16 July (Ref: 9000428100 via WhatsApp). It’s now been almost two weeks, and we’ve had no response, no apology, and no solution. To make things worse, the second bed has the same issue it doesn't hold its shape. I no longer want this product. Collection of the faulty bed A refund or a different brand/model Proper feedback and an apology This has been a frustrating and unacceptable experience. Sleepmasters needs to take responsibility and resolve this urgently. Lynn
0 replies
9 months ago
Exceptional Service & Peace of Mind – A Blind Car Purchase Done Right!
We recently purchased a vehicle online a blind deal, as we’re based in Cape Town and the car was located in Durban. From start to finish, the experience was outstanding, thanks to our amazing salesperson, Shanice. I gave Shanice my cash budget, and she worked within it without cutting corners. Not only did she arrange a full valet and have the rim marks professionally removed, but she and her team also replaced the tyres with brand-new ones to ensure the car was delivered in top condition. Throughout the entire process, Shanice constantly kept us updated with photos and communication, giving us full peace of mind. Her dedication and honesty gave us full confidence to deposit the funds directly into their account a big leap of trust, but one that was well-placed. A huge thank you as well to her boss, who gave us a very generous discount to make the deal possible. Shanice even delivered the vehicle to the transporter herself, taking final photos before handover. We were expecting the car to arrive Friday, 18 July 2025, but to our delight, it arrived early on Wednesday, 16 July at 20H00. The transporter driver was just as professional and kept us informed throughout the journey. The car arrived in perfect condition, and my wife who I bought the car for is absolutely over the moon. Thank you, Shanice, her boss, and the entire team for making this a smooth, honest, and positive experience. You turned a risky blind purchase into one of total trust and satisfaction. Highly recommended!
53 replies
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