KW
Katharine W
Active since Jul 2025
3
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0
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Reviews
3 reviews8 months ago
Flights cancelled at great cost for two pensioners
Below is the letter (among several ) which I wrote to FLYSAFAIR complaining about their behaviour. It is self explanatory. They blamed Flight Centre. Unfortunately for them Flight Centre has proved conclusively that the fault lay exclusively with them. They hve treated my complaint with indifference and contempt – behaviour which goes a long way to explaining their treatment of their pilots. Appalling treatment by FlySafair On 30 April 2025 I received an emailed confirmation re a booking made by me with Flight Centre. This booking was for two return flights for my husband f and myself via FlySafair to King Shaka Airport Durban. A sum of R2899.28 was paid as requested. The onward flight to Durban was as scheduled. However, on our return to King Shaka a few days later in late afternoon and to our immense anger and disbelief we were informed at the check in that our return flights had been cancelled! No further information as to who had cancelled, or when or where such cancellation had occurred was forthcoming. The booking clerk simply repeated that the booking had been cancelled. Who by and when she had no idea.But worse, there were no seats available that evening on any of FlySafair’s flights back to Johannesburg. You may imagine how angry and upset we both were compounded by the fact that I was due in hospital for a major operation. We were advised to try SAA. Very fortunately they had two seats available on a much later flight that evening. We were charged a shocking R6900 – for pensioners -for the two available single flights. Despite several communications to FlySafair, all of which have been ignored in which I quite reasonably demanded to know firstly, who cancelled the return flight, and secondly on whose authority. And finally and as reasonably, demanded repayment of the fares which we were forced to pay by the wholly unauthorised cancellation. The response as mentioned has been firstly to blame Flight Centre and thereafter to totally ignore this complaint. Please be advised of this arrogant and appalling behaviour of FlySafair. If it can happen to us it can happen to anyone IAN HUGHES 082 553 8154 Virus-free.www.avg.com BOOKING REFERENCE: 17193896 20 May
0 replies
9 months ago
Genesis still not authorising treatment for PMB condition
ATTN: CHIEF PRINCIPAL OFFICER MNGR ONCOLOGY DEPT 21/7/25 Dear Sir/Madam Following my daughter's post on Friday last week, I think it fair to let you know that in view of the intransigence of your Oncology Dept in flatly refusing to countenance payment for a Non-DSP treatment -on my behalf, despite the unarguable fact that it is a PMB and that proof has been provided that it cannot reasonably be treated in a State facility, an article is being prepared for publication in both The Citiizen and The Sunday Times newspapers covering that history and will be ready for publication in a few days. This article will not only cover my own case and Genesis’s disgraceful and ******* rejection of my PMB claim to be treated by a non-DSP provider, but will draw on other members’ testimonies as published in HELLO PETER I(Vonne Conradie) of their treatment by Genesis under almost identical circumstances as my own. Moreover, we have also learned of earlier Court decisions, which Genesis has similarly lost and which substantially underlines the fact that Genesis is an incorrigible violator of the above law. This cannot be allowed to stand. My health is at a critical crossroads. At Carte Blanche’s request all the information gathered for this article will be sent to them for further in-depth investigation. IAN HUGHES 0825538154 MNO: 05002746
212 replies
9 months ago
Genesis denying us urgent PMB cancer treatment for my father
Genesis denying us urgent PMB cancer treatment for my father I am writing this as the daughter of a Genesis Medical Scheme member who has been diagnosed with a Prescribed Minimum Benefit (PMB) cancer condition requiring urgent chemotherapy and radiation treatment. We have been assured that with timely treatment my father should make a full recovery. Despite the clear urgency of his condition, Genesis has: • Refused to provide or accept an application for access to treatment for a PMB at a private hospital • Ignored multiple emails and follow-ups • Provided conflicting and evasive responses • Insisted that my father must pay privately for treatment, even though PMB law clearly protects him. Most disturbingly, Genesis has ignored a formal letter from the treating doctor at Chris Hani Baragwanath Hospital, which states: “The oncology department is overwhelmed with a high burden of patients and the acceptable delay for his treatment will be exceeded. The patient does have medical insurance. This is a very clearly prescribed minimum benefit and it is therefore the duty and the responsibility of the medical insurance scheme to cover the cost and this should be done in the private sector.” Despite this, Genesis continues to delay any meaningful response. The Assistant Manager – Oncology has either ignored our emails or responded without answering direct questions, seemingly intent on stalling the process. At this point, it feels like they are hoping my father’s condition deteriorates before they are forced to act. To make matters worse, my father has even managed to secure treatment at Netcare Linksfield Clinic at the same rates charged by Chris Hani Baragwanath Hospital, meaning there would be no cost impact to Genesis – and yet they still refuse to authorise treatment. This is not just poor service, it’s a shocking failure of duty, ethics, and compassion. Genesis is knowingly denying (or at the very least delaying) access to life-saving treatment, despite clear medical advice and the provisions of Regulation 8(3) of the Medical Schemes Act, which requires schemes to cover PMB treatment in full when DSPs are unavailable or cause unreasonable delay. What makes this even more outrageous is that Genesis has previously been taken to court over this exact issue and lost. The Constitutional Court dismissed Genesis’s appeal, confirming that medical schemes cannot use their rules to override the law. We are escalating this matter to the Council for Medical Schemes (CMS). Their treatment of our family during this crisis has been nothing short of disgraceful. Genesis, your members are not just policy numbers. They are people - parents, grandparents, and loved ones - who deserve timely care and dignity. How many times to you need to be taken to court before you accept your legal responsibilities?
159 replies
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