Genesis Medical Scheme
Verified Business
|1.3|4 Reviews (last 12 months)|Responds in 12h 44m
Genesis Medical Scheme
Verified Business
|1.3
4 Reviews (last 12 months)
Responds in 12h 44m
Performance(last 12 months):
Ranked In Health & Medical
#48Reply Time
12h 44mNPS Score
-100Unlikely
Replied to 100% of negative reviews
Reply time on negative reviews: 12h 44m
Ranking
#48
in Health & Medical
Reply Time
12h 44m
NPS Score
-100
Recommended: Unlikely
Replied to 100% of negative reviews
Reply time on negative reviews: 12h 44m
Review Distribution
1.3|4 Reviews
Sep '25 - Aug '26
Recent reviews (4)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceMP
Merle P
1 reviews | Active since Feb 2013
16 Apr 2026, 12:10
NON PAYMENT OF PRODUCT USED IN THEATRE
I had a second hand operation to repair my median nerve in my hand. Genesis are refusing to pay for a product called TISSEEL which the doctor used to repair the nerve in my hand and which costs R8000 I sent a motivation letter from the hand specialist as well. I am paralysed in my left hand, I cannot work or do any daily functions that im used to for the last 5 months. I have no control what a specialist uses in theatre. I am a pensioner as well. I received an email regarding this product saying its not registered in SA and its biological drug used for experiments. There should be a ruling as to how and why certain drugs/products are used. If its cosmetic fair enough but in my case it was a crucial element of repairing my nerve so that hopefully one day i can use my hand again. Please Genesis re-consider this decision of non payment. thanks and regards ,
Helpful (0)
|Replies (5)MP
Merle P
1 reviews | Active since Feb 2013
16 Apr 2026, 12:10
NON PAYMENT OF PRODUCT USED IN THEATRE
I had a second hand operation to repair my median nerve in my hand. Genesis are refusing to pay for a product called TISSEEL which the doctor used to repair the nerve in my hand and which costs R8000 I sent a motivation letter from the hand specialist as well. I am paralysed in my left hand, I cannot work or do any daily functions that im used to for the last 5 months. I have no control what a specialist uses in theatre. I am a pensioner as well. I received an email regarding this product saying its not registered in SA and its biological drug used for experiments. There should be a ruling as to how and why certain drugs/products are used. If its cosmetic fair enough but in my case it was a crucial element of repairing my nerve so that hopefully one day i can use my hand again. Please Genesis re-consider this decision of non payment. thanks and regards ,
0
Replies (5)LB
Lily B
1 reviews | Active since May 2015
30 Jan 2026, 10:53
Limited cover for mental health PMB
I would like to express my utmost disappointment with Genesis medical scheme regarding cover of my stay in Kenilworth Akeso mental health facility. Genesis has said that if I want the standard 21 day PMB cover for mental health, I need to go to a DSP. However, as far as I can see all of the DSPs anywhere near me in Cape Town are public health care facilities. As a result, Genesis is only paying R54000 which covers 6 days in Kenilworth Akeso. I am outraged. If I wanted to go to a public health care facility, I could pay for it myself, as they are catered to one’s income level. Furthermore, my psychiatrists have never heard of another medical aid scheme pulling a stunt like this - they are used to all medical aid schemes covering the standard 21 days in a mental health clinic. Furthermore, if I had a physical injury, there would be no doubt that I could be admitted to a private hospital and be covered by Genesis. Mental health is just as important to my mortality. I have been a loyal customer of theirs and expect better, non-discriminatory treatment. I would like to fully benefit from the Kenilworth Akeso program which is three weeks, in order to have a chance at recovery. I will be spreading the news of their disappointing decision far and wide and ensure that everyone I have recommended Genesis to is aware that they should not choose Genesis.
Helpful (0)
|Replies (1)LB
Lily B
1 reviews | Active since May 2015
30 Jan 2026, 10:53
Limited cover for mental health PMB
I would like to express my utmost disappointment with Genesis medical scheme regarding cover of my stay in Kenilworth Akeso mental health facility. Genesis has said that if I want the standard 21 day PMB cover for mental health, I need to go to a DSP. However, as far as I can see all of the DSPs anywhere near me in Cape Town are public health care facilities. As a result, Genesis is only paying R54000 which covers 6 days in Kenilworth Akeso. I am outraged. If I wanted to go to a public health care facility, I could pay for it myself, as they are catered to one’s income level. Furthermore, my psychiatrists have never heard of another medical aid scheme pulling a stunt like this - they are used to all medical aid schemes covering the standard 21 days in a mental health clinic. Furthermore, if I had a physical injury, there would be no doubt that I could be admitted to a private hospital and be covered by Genesis. Mental health is just as important to my mortality. I have been a loyal customer of theirs and expect better, non-discriminatory treatment. I would like to fully benefit from the Kenilworth Akeso program which is three weeks, in order to have a chance at recovery. I will be spreading the news of their disappointing decision far and wide and ensure that everyone I have recommended Genesis to is aware that they should not choose Genesis.
0
Replies (1)MP
Merle P
1 reviews | Active since Feb 2013
15 Jan 2026, 11:50
NON PAYMENT OF EMERGENCY CODES FOR EMERGENCY OPERATION TO HAND
I had a near fatal fall and fractured/broke my left distal radius, it was severely displaced, the bone was pushed into place at orthopedic trauma hospital and cast fitted. It was an emergency that required immediate surgery but because of the severity of the fracture the swelling made it impossible for surgery immediately which was only performed 2 days later but it was still an emergency as failure to operate would result in total loss or function of hand, Genesis refuse to pay the emergency codes on ALL the bills including orthopedic trauma doctor, aneathatist, theatre etc etc despite the doctor sending a motivational letter to Genesis ...they still refuse to pay.
Helpful (0)
|Replies (1)MP
Merle P
1 reviews | Active since Feb 2013
15 Jan 2026, 11:50
NON PAYMENT OF EMERGENCY CODES FOR EMERGENCY OPERATION TO HAND
I had a near fatal fall and fractured/broke my left distal radius, it was severely displaced, the bone was pushed into place at orthopedic trauma hospital and cast fitted. It was an emergency that required immediate surgery but because of the severity of the fracture the swelling made it impossible for surgery immediately which was only performed 2 days later but it was still an emergency as failure to operate would result in total loss or function of hand, Genesis refuse to pay the emergency codes on ALL the bills including orthopedic trauma doctor, aneathatist, theatre etc etc despite the doctor sending a motivational letter to Genesis ...they still refuse to pay.
0
Replies (1)MK
Monica K
1 reviews | Active since May 2013
15 Dec 2025, 19:14
Poor Contribution Management
Don't use this medical aid when you plan to retire. André Roos had no empathy for my 60 year old retired father who was a loyal Genesis member all of his young years! My father died in hospital because Genesis terminated his contract when he was being transferred from a salary to a pension payout. Poor management contribution with no empathy towards retirement persons like Genesis manager André, will cost you your life when you need it most in your 60's Will never recommend. Remember you will all get old and suffer from your wrong attitudes. Not loyal to loyal members!
Helpful (0)
|Replies (1)MK
Monica K
1 reviews | Active since May 2013
15 Dec 2025, 19:14
Poor Contribution Management
Don't use this medical aid when you plan to retire. André Roos had no empathy for my 60 year old retired father who was a loyal Genesis member all of his young years! My father died in hospital because Genesis terminated his contract when he was being transferred from a salary to a pension payout. Poor management contribution with no empathy towards retirement persons like Genesis manager André, will cost you your life when you need it most in your 60's Will never recommend. Remember you will all get old and suffer from your wrong attitudes. Not loyal to loyal members!
0
Replies (1)