MK
Monica K
Active since May 2013
19
Reviews
0
Industries
Reviews
19 reviews2 months ago
Quick to resolve
There's been technical issues with debit deductions and Thabo has been on it promptly in order to assist in resolving the matter. After a few days of trouble, he managed to resolve it! Thank-You
53 replies
2 months ago
Never sign contracts because even if you are in your right to cancel, they will ruin your credit score
If there was an option for minus star rating I'd give it! Once again! After killing my father, they are still at it! Biggest *****sters with the most unapologetic negligence! I'm no longer their client and they are still at it! I want to speak with the superior because Boitumelo Ruthoane & Marie Botha are at it again with false information! You are against the law!
112 replies
4 months ago
Online virtual banking future secure
After the Ombudsmann resolved our previous matter, OM has been very supportive and updated with their customers security and news. I'm enjoying the OM bank and thus far it feels much secure than their bidvest one. Thank you
53 replies
4 months ago
Never sign contracts because even if you are in your right to cancel, they will ruin your credit score
They told me my units are not working because they are old. I said that shows how many years my father had tracker and they rejected his authority when he transferred it over to me.... Eventually causing me to cancel them after so many years of advanced and extra payments. And what do they do? They call debt collectors to deliberately ruin my credit score.
442 replies
4 months ago
Poor Contribution Management
Don't use this medical aid when you plan to retire. André Roos had no empathy for my 60 year old retired father who was a loyal Genesis member all of his young years! My father died in hospital because Genesis terminated his contract when he was being transferred from a salary to a pension payout. Poor management contribution with no empathy towards retirement persons like Genesis manager André, will cost you your life when you need it most in your 60's Will never recommend. Remember you will all get old and suffer from your wrong attitudes. Not loyal to loyal members!
53 replies
13 months ago
If you want your money to be ******, use them
Poor customer service. Has internal security issues. "someone" used my card information to make Uber eats purchases and then tried to pay for doctor fees, but old mutual bidvest investigations are unable to locate this person.... Thus refusing to refund the unauthorized access to my account....
159 replies
14 months ago
Does not understand how to use cellphone technology for updating or confirming suitable delivery days
The 1st time I used this service was through an online platform. I received an email, parcel shipped.... 3 to 4 days later, parcel out for delivery. 2nd time I had to use this service unknowingly. I requested Postnet to Postnet service but the courier guy was used instead to deliver to Postnet looking for me.... ridiculous! No warning nothing! Just an email, parcel rejected at Postnet due to no contact number.... Don't assume people sit at home playing with their thumbs waiting for the courier guy to magically appear.... They work for their money. Confirm delivery dates and expected delivery frames. If you can't do this, drop the parcel off at your pick-up box and tell your customer to collect at the nearest box with PIN. EASY!
0 replies
18 months ago
No survey to rate excellent service
On the 30th October at 14H25 a female consultant called me and she was extremely clued up with the SARS system. She assisted me with e-filing concerns. Unfortunately I didn't write down the case number and was under the impression I'd receive an email to rate the service. After being assisted, I was asked by an automated voice to rate the service, however, the network was unsteady and I couldn't continue, I tried to press 7 to repeat the question then the call cut off. I waited 2 days for an email survey, but there was none. I just want to say thank you to the lady and hope she can be traced in order to receive her well done and excellent job performance.
0 replies
19 months ago
Comparing 2 Branches services
Customer for over 10 years, network is great but walk-in customer service is terrible at South Coast Mall KZN. There's always new staff playing on their phones, too lazy to do their work, dragging their feet and smelling like food. The manager says it's not her staff's responsibility to differentiate customer's data sims from calling Sims nor their responsibility to know customer information. First the girl assistant kept typing on her phone and said it's going to waste her time searching for my data sim number, I must search for the number and give it to her. I said sure, I will deduct R350 from her salary for every hour I must help her with her job. She jumped immediately dropped her phone and got the data loaded in 10 minutes. Next month new people, I even gave the guy the simcard of the router, and he loaded the data onto the wrong sim. A sim which was faulty and thrown away then I had to receive a new sim and simswop and throw the current sim away but on the system not removed. Whenever I go to Shelly mall, I don't even wait for 5 minutes, they scan my finger print take my ID and load the data, whether there's new staff or not.
0 replies
22 months ago
Loyal Telkom
Before these new prepaid offers came into effect, Telekom have always warmly accommodated my anti-contract character. Now I can enjoy suitable prepaid options. Thank you for your affordable pricing despite everything else increasing due to consumer demands/needs. It's good to know that there are still businesses out there who want to keep customers connected without being greedy through customers daily needs. I don't know how many years I've been with Telekom. I will always call you Telekom because of our fixed glow in the dark telephone when growing up. Till today I call my mobile device a Telekom telephone because growing up we had to learn how to pronounce the device. We were extremely excited every time it rang just to run and pick it up. Thank you for all the years.
0 replies
Review Distribution
5 Star
4 (21.05263157894737%)
4 Star
3 (15.789473684210526%)
3 Star
0 (0%)
2 Star
1 (5.2631578947368425%)
1 Star
11 (57.89473684210526%)