LB
Lily B
Active since May 2015
3
Reviews
0
Industries
Reviews
3 reviews3 months ago
Limited cover for mental health PMB
I would like to express my utmost disappointment with Genesis medical scheme regarding cover of my stay in Kenilworth Akeso mental health facility. Genesis has said that if I want the standard 21 day PMB cover for mental health, I need to go to a DSP. However, as far as I can see all of the DSPs anywhere near me in Cape Town are public health care facilities. As a result, Genesis is only paying R54000 which covers 6 days in Kenilworth Akeso. I am outraged. If I wanted to go to a public health care facility, I could pay for it myself, as they are catered to one’s income level. Furthermore, my psychiatrists have never heard of another medical aid scheme pulling a stunt like this - they are used to all medical aid schemes covering the standard 21 days in a mental health clinic. Furthermore, if I had a physical injury, there would be no doubt that I could be admitted to a private hospital and be covered by Genesis. Mental health is just as important to my mortality. I have been a loyal customer of theirs and expect better, non-discriminatory treatment. I would like to fully benefit from the Kenilworth Akeso program which is three weeks, in order to have a chance at recovery. I will be spreading the news of their disappointing decision far and wide and ensure that everyone I have recommended Genesis to is aware that they should not choose Genesis.
56 replies
7 months ago
SIM cloned
am a Vodacom Prepaid customer and am extremely unhappy with the service (or lack thereof) you are providing. On Saturday 20 September, I crossed the border into Namibia and continued to use my cellphone until approximately 8:30am the next morning, when I turned my phone off. My cellphone was off until Wednesday 24 September. When I tried to re-connect to the Vodacom network, I was unable to and subsequently found out that my number had been ******/cloned (I am not sure). Someone had been *******ly using my number, and with it, accessed my WhatsApp and was able to contact the majority of my contacts, including my clients, impersonating me and asking them for money. When I phoned Vodacom yesterday (24 Sept), I was told that I would need to buy a new SIM, RICA it, and then request a SIM swap. Today, after some struggles to find shops stocking Vodacom SIMs, I bought a new SIM, RICAed it, and then phoned 082 135 again to do the SIM swap. I was told that this was not possible and that I would have to go to a Vodacom store. I drove to a Vodacom store, where I had to pay AGAIN for a new SIM and the SIM swap. Furthermore, I was told that the SIM would become active after 1 to 4 hours and maybe only after 24 hours. In this time, I am still not able to access my WhatsApp, which is vital for communication and managing the small business I have in addition to my main job. I am not the only person who I know this has happened to this week. One friend who was travelling with me experienced the same thing, as well as two friends I chatted to on Facebook. One friend had been out of cellphone reception for just a day, and the other had simply taken a flight and turned off his phone. The fact that *****sters are able to determine that a SIM is inactive is very dangerous, and Vodacom needs to take responsibility for this breach of security. Furthermore, while this does not apply to me, the majority of prepaid customers in this country are likely to be people who cannot afford contracts, or WIFI which would also allow for communication, and are therefore some of the more vulnerable members of our community. These people will lose jobs if they cannot access their cell numbers! Vodacom needs to make their customers aware of the risks associated with prepaid SIMs and make the knowledge that a SIM lock is a possibility publicly available. When this happened to a friend a year ago, they didn’t even tell him to do a SIM lock and now it happened to him again! During my numerous phone calls with Vodacom customer service and at the Vodacom store, none of your employees were at all concerned or surprised to learn that my number had been compromised, indicating that this may be a common occurrence.
106 replies
133 months ago
can't expect anything: will there be tomatoes?
Pick N Pay Observatory is notorious: one cannot expect to find all the ingredients one needs for even the most simple meal. Sometimes they have tomatoes, sometimes they just don't. Same goes for lettuce, butternut, chickpeas, spinach/swiss chard, full cream yoghurt. If I need to get dinner made pronto, I will go to the more expensive Obz Spar because I know that I won't have to go somewhere else when they don't have an ingredient. <br> In general, it is just a waste of time.
76 replies
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1 Star
2 (66.66666666666667%)