MP
Merle P
Active since Feb 2013
10
Reviews
0
Industries
Reviews
10 reviews3 months ago
NON PAYMENT OF EMERGENCY CODES FOR EMERGENCY OPERATION TO HAND
I had a near fatal fall and fractured/broke my left distal radius, it was severely displaced, the bone was pushed into place at orthopedic trauma hospital and cast fitted. It was an emergency that required immediate surgery but because of the severity of the fracture the swelling made it impossible for surgery immediately which was only performed 2 days later but it was still an emergency as failure to operate would result in total loss or function of hand, Genesis refuse to pay the emergency codes on ALL the bills including orthopedic trauma doctor, aneathatist, theatre etc etc despite the doctor sending a motivational letter to Genesis ...they still refuse to pay.
56 replies
19 months ago
CLAIM REJECTION WITH NO PLAUSIBLE REASON
We have a Genesis Medical Scheme - Med-200 for almost 6 years. It is a hospital plan with no day to day savings but the scheme does cover a few items out of hospital. My claim for plus/minus R3300 was rejected for reasons unbeknown to me as the statement I received from them says Code 19 - Code 19 means = Member Liable for Payment. Member Liable for Payment is not a valid reason . This is NOT a reason for non-payment and I would like a valid reason. When I initially made an application for membership I disclosed skin conditions and I was under the impression these would be covered by the scheme as I received a letter from them saying this would so, and most importantly the pre cancerous lesions on my person that needed liquid nitrogen were not covered or paid for.
53 replies
31 months ago
HARRASSMENT
Homechoice is harrasing me every day on the phone. I puchased luggage ONLINE and PAID ONLINE for the luggage about a year ago. This company now have my contact details in their database and phone me every day for me to open an account with them. When I tell them I am not interested or that they must take me off their database they slam the phone in my ear. This company with immediate effect must take my name OFF their database and STOP PHONING ME !!!!!
131 replies
39 months ago
FALSE ADVERTISING; BAD SERVICE; INCOMPETENT AGENTS
I bought a Expedition luggage set for cash which cost me R899.00. The display photo shows 2 luggage bags (both look like canvas bags) PLUS A FREE GIFT OF A TOG BAG WORTH R400 . I received the luggage bag and inside was the 2nd bag which was actually a PLASTIC folded 2nd bag. The Free Gift Tog bag never arrived and despite me phoning daily since the 16 January, they have not delivered it yet, the excuse is that the system needs to release it...such bad service. I will never purchase anything from this company again. I AM STILL AWAITING MY FREE TOG BAG ON ORDER NO: 63244561. If they want customers this should have been delivered the very next day.
132 replies
61 months ago
Payments not in bank account
Has anybody had this problem please...I have "PAYMENT DONE" on ufiling since 26 March 2021 (4 of them in fact) which is from the application from Continuation of Benefits done last year. Today is 22 April and I have received no payments into my bank account. The website said to query this via a email...which does not work and the call centers are hopeless no-one can answer a query.
0 replies
68 months ago
FNB LIFE TOP UP DEBT PROTECTION ON CREDIT CARD NOT HONOURED
In 2016 FNB phoned me to take out TOP UP DEBT PROTECTION for my FNB credit card which I did and a premium of R52 was taken off my credit card monthly. I have tried to claim against this policy TOP UP DEBT PROTECTION for retrenchment after my AUTOMATIC DEBT PROTECTION (also was paying a premium) WAS paid for 6 months after I was retrenched in November 2019. The payments stopped in April 2020. I then sent a afidavit in June 2020 to FNB Credit Life to say I was still unemployed and I wanted another 6 months paid from my TOP UP DEBT PROTECTION policy. We are now in September and my credit card is in arrears and in fact has been handed over to Attorneys. Every month since June I have phoned FNB Credit Life and they are always escalating to a Accessor and it is still not paid!! I phoned the policy department today to get a policy number and they said there isnt one as this is a old system...the FNB Life CLAIMS department keep telling me they have paid 6 months..YES...that was the AUTOMATIC Debt Protection for 6 months for retrenchment..I want FNB Life to honour the TOP UP DEBT PROTECTION for another 6 months for retrenchment....some call centre agents understand what I am saying and others do not...the incompetence is mind boggling whilst I have been handed over. I have spent hundreds of hours on the phone to both FNB card division and FNB Life and absolutely nothing or no one can assist me to get this claim paid - I am at the end of my tether. FNB Claims department cannot see that I have a TOP UP POLICY on the system, yet the actual Policy Dept can see this, FNB Credit card do not communicate with FNB Life so there is no way of resolving this issue and I feel desperate. As per the reference given (one of so many) but this is the latest... I got a call once again from a call centre agent who had no clue what I was talking about...I asked to speak to a Manager and all she did was frustrate me even further by asking me to repeat to the whole sorry saga again...no Manager has called me even though I requested one does.
106 replies
76 months ago
Genesis Hospital Plan Admin Incompetent
I joined Genesis Hospital Plan in July 2019. I complied with all the info disclosing past medical history for myself & beneficiary. I had a major medical scare on the 3 January 2020 and had to be admitted to hospital after a CT scan showed up abnormalities in my stomach - after being discharged I also had a G scope. A claim for all the bills relating to this incident were sent to Genesis and all were given a reference number. I received a letter from Genesis on the 10th January 2020 telling me that the doctors reports from the doctors I mentioned in my application for past medical history has not been received by the scheme and I have 7 days to get these certified reports or basically I will not be covered or cannot claim. I asked for the original emails sent to the doctors for the reports which I thought would have been actioned by the scheme when I joined , but instead received the copy emails to doctors which requests were only made when I needed to claim i.e. the 6 January 2020. What if I was in a coma or incapacitated and could not function but was given 7 days to respond (to get the reports myself) another factor is that all doctors go on leave from December and to my knowledge are only opening on the 14th January 2020. This all smacks of deceit and a way of not honouring/paying for a claim. It is disgusting and incompetent to say the least - the biggest point for me is why only request reports now when I want to claim and not when I joined which I have no problem with as I gave my consent. Having been on Discovery and Momentum medical aids who conduct themselves most admirably this would not have happened.
61 replies
94 months ago
ACCOUNT SUSPENDED AND NOT SWITCHED BACK ON AFTER PAYMENT
My phone and WiFi was suspended due to SHORT payment of my Telkom bill for R159.00. I was unaware of this and they just cut me off without warning or notification. The Telkom account is in my name but my husband who operates a business from our home has LOST 2 days business even though we have paid the FULL ACCOUNT via EFT on the 26th July at 8:54am. We also paid another R160 from a credit card as the said if you pay by credit card it will reflect immediately. Well it is day TWO and it is still CUT OFF!!!! I have phoned the call centre 5 times, I have sent proof of payment a number of times. I have asked to be escalated to a Manager at the call centre but got a rude person who left the phonecall open whilst chatting to her friends and did not transfer me but said I will get a callback..I am still waiting!! I am at the end of my tether as I have paid this account more than is due and no-one can help me - I AM at the mercy of this incompetent enterprise who have the monopoly in the country. Can someone please respond and switch my service back on
53 replies
110 months ago
BUDGET CAR HIRE - REFUND FOR RETURN OF CAR OUTSTANDING FOR OVER A MONTH
<p>Document Agreement Number: ********** 91 dated 10 March 2017 - return 19 March 2017 - place OR Tambo Airport Johannesburg. Mr Michael Smith - phone No: ********** 702</p> <p> </p> <p>The car was returned without incident and the gentleman who checked the car said we could go and the refund will available in 24 hours. To date (13th April 2017) NO REFUND HAS BEEN MADE, the amount owed is plus minus R1800.00. Please refund this money please.</p>
0 replies
110 months ago
BATTERING & BADGERING A CUSTOMER
<p>I bought a dog bed from Planet Woooof in Somerset West, Green Point on Monday 27th March 2017 – Telephone nr: ********** . We are only getting our Labrador dog in April (he is 4 months old) and I was a bit hasty in buying the bed as only afterwards I realised the bed would be too small for him in a couple of months/years time. I paid R621.00 for the bed. I returned to the shop 2 days later (29th March 2017) without the bed to ask if I could get a refund, a young lady told me they do not give cash but will put the money back on the card (bank card), I was glad I confirmed this and left. The next day Thursday 30th March 2017 I brought the bed in for my refund and was greeted with hostility by a woman called Carmen Spisto who told me I misunderstood the original lady (who was not there) and that I MUST buy something else as they do not give money back. There ensued a heated argument and the rudeness, aggression & hostility I had to endure with her and a shop assistant (who proceeded to give me a lesson in anger management) was beyond belief! They have a piece of paper taped to the counter that says no refunds (I honestly was not told about it nor did I see it) Carmen was absolutely raising her voice and being nasty and rude to me. I have a credit note (till slip which they gave me) I went back after 40 minutes to say you cannot force me to purchase from here (which I do not want to do after the treatment I received) so she says I can give the credit to someone else. This is blackmail!</p> <p>I copied a piece from the Consumer Act which states "Returns, Refunds and Repairs<br />You have the right to return unsafe or defective items within six months of purchase or delivery. You are entitled to return the item to the supplier - without any penalty, at the supplier's risk and expense - if it is defective or not what you were sold. YOU can also decide whether you want a refund, a replacement or a repair - not the company. </p> <p>Please advise what I can do as I want my money back.</p> <p> </p>
56 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
3 (30%)
1 Star
7 (70%)