PW
PLANET WOOOOF Pet Store
Unclaimed Business
PW
PLANET WOOOOF Pet Store
Unclaimed Business
0 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
TrustIndex
0
Ranking
#2
in Other
NPS Score
0
Recommended: Unlikely
Recent reviews (0)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceMF
Melissa F
1 reviews | Active since Jan 2020
24 Nov 2022, 13:09
A Treat
Love this store. Recently changed owners, and still great. Heads up, you might leave with more that you intended...because there's just so many fun things. Sometimes low on stock, but it seems to be more of a supplier issue.
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Melissa F
1 reviews | Active since Jan 2020
24 Nov 2022, 13:09
A Treat
Love this store. Recently changed owners, and still great. Heads up, you might leave with more that you intended...because there's just so many fun things. Sometimes low on stock, but it seems to be more of a supplier issue.
0
Replies (0)mM
marisa M
1 reviews | Active since Jan 2020
14 Nov 2021, 17:34
Responding to customer complaint
I will respond as I am the staff member that served the customer CARL . The customer came into the store today and enquired from another staff member about a replacement grass mat for the grass matt holder. The staff member showed him what we had which was smaller than what he wanted. I was busy finishing with another customer and attended to him as soon as I was done. He had told me that he had spoken to the owner this morning and she said we did have replacement grass mats in stock. I asked the staff member if we had any other in the store room which she said no. The customer said to me he needs a replacement as his grass mat BLEW away. The holder he had was a large holder from a different company. I told him I would take his details down and the staff member on duty tomorrow would phone this company to check if they have any spare grass mats. He said he could also phone and order from them direct which I said they do not sell to the public they are a distributor. He said fine and then said to me, I am going to take another one anyway, which he then placed one on the desk to be rung up and continued shopping. He told me he is going to his holiday house this week and 1 dog comes with him and the other dog stays with a pet sitter, so he need one for the holiday house anyway. He said he needs the replacement for the dog that is staying here before he leaves. At no time did I tell him that I guaranteed I could get the mat and convince him to take another mat and holder. He made his purchase happily and left. As he left the owner called to say she had had a message from the customer and replied to him but it was a business line and the message was not answered. I told the owner he had just left. The owner said she had left the message saying that this pacific company does not do replacement mats ( so he had already lied by saying he had spoken to her and we do have). We were still going to phone the company on the Monday to see if they had any from stock that the holding trays had been damaged or he could have a bought a piece cut at a hardware store or garden centre. I was then busy with another customer on a call to see if we had stock of a certain biscuit when he returned to the store. The other staff member spoke to him and came over to me to tell me he wants to return it. I was just finishing my call and was a few minutes with the other customer. ( At no point was I whispering with the owner as he claims talking about him when he walked in). When I went over to the him at the till point he said to me he wants to return the product as he received the message now from the owner saying their are no replacement mats. With that he whipped out his bank card to give it to me for a refund. I said to him we don't do card refunds we do store credits ..but before I could finish my sentence, we do not have the facility set up on our card machines, let me phone the owner. He threw his hands up and down in a mini tantrum saying FFS...what the F..K did you say to me. I began to repeat my self and he said who the F..K.. do you think you are. I then said to him do not speak to me like that. Who do you think you are. There is no need to be so rude and speak to someone like that. He told me I was just a staff member and he will phone the owner and I will see what will happen. So I said what do you want to get me fired. He said to me a customer is always right and stormed out the store to phone the owner. He then did frogmarches up and down the shopping centre shouting at the owner on the phone, and we had customers now in the shop and small children, with him using his lovely language. He then stormed back in the shop when the owner phoned me and he decided to film me while I was on the phone to the owner which is illegal as I did not give my permission to be filmed. So I hope he deletes the video before I need to take that further as he was filming their where other people and children around me. So he has filmed them too. I just waved to him and the customers were laughing at his behaviour like a spoilt child in the shop. He then decided to frogmarch out the store with his wee matt and holder. He had no respect that the owner is having an operation tomorrow to phone and harass her on a Sunday Moring. The owner is my sister (which made the customer more aggravated). Considering the customer also owns a business he should know how to speak to staff and what is not acceptable. Spending money in a store does not allow you to abuse a staff member and speak to them so disgustingly or use bully tactics. Every store has their own policy which is on display.
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marisa M
1 reviews | Active since Jan 2020
14 Nov 2021, 17:34
Responding to customer complaint
I will respond as I am the staff member that served the customer CARL . The customer came into the store today and enquired from another staff member about a replacement grass mat for the grass matt holder. The staff member showed him what we had which was smaller than what he wanted. I was busy finishing with another customer and attended to him as soon as I was done. He had told me that he had spoken to the owner this morning and she said we did have replacement grass mats in stock. I asked the staff member if we had any other in the store room which she said no. The customer said to me he needs a replacement as his grass mat BLEW away. The holder he had was a large holder from a different company. I told him I would take his details down and the staff member on duty tomorrow would phone this company to check if they have any spare grass mats. He said he could also phone and order from them direct which I said they do not sell to the public they are a distributor. He said fine and then said to me, I am going to take another one anyway, which he then placed one on the desk to be rung up and continued shopping. He told me he is going to his holiday house this week and 1 dog comes with him and the other dog stays with a pet sitter, so he need one for the holiday house anyway. He said he needs the replacement for the dog that is staying here before he leaves. At no time did I tell him that I guaranteed I could get the mat and convince him to take another mat and holder. He made his purchase happily and left. As he left the owner called to say she had had a message from the customer and replied to him but it was a business line and the message was not answered. I told the owner he had just left. The owner said she had left the message saying that this pacific company does not do replacement mats ( so he had already lied by saying he had spoken to her and we do have). We were still going to phone the company on the Monday to see if they had any from stock that the holding trays had been damaged or he could have a bought a piece cut at a hardware store or garden centre. I was then busy with another customer on a call to see if we had stock of a certain biscuit when he returned to the store. The other staff member spoke to him and came over to me to tell me he wants to return it. I was just finishing my call and was a few minutes with the other customer. ( At no point was I whispering with the owner as he claims talking about him when he walked in). When I went over to the him at the till point he said to me he wants to return the product as he received the message now from the owner saying their are no replacement mats. With that he whipped out his bank card to give it to me for a refund. I said to him we don't do card refunds we do store credits ..but before I could finish my sentence, we do not have the facility set up on our card machines, let me phone the owner. He threw his hands up and down in a mini tantrum saying FFS...what the F..K did you say to me. I began to repeat my self and he said who the F..K.. do you think you are. I then said to him do not speak to me like that. Who do you think you are. There is no need to be so rude and speak to someone like that. He told me I was just a staff member and he will phone the owner and I will see what will happen. So I said what do you want to get me fired. He said to me a customer is always right and stormed out the store to phone the owner. He then did frogmarches up and down the shopping centre shouting at the owner on the phone, and we had customers now in the shop and small children, with him using his lovely language. He then stormed back in the shop when the owner phoned me and he decided to film me while I was on the phone to the owner which is illegal as I did not give my permission to be filmed. So I hope he deletes the video before I need to take that further as he was filming their where other people and children around me. So he has filmed them too. I just waved to him and the customers were laughing at his behaviour like a spoilt child in the shop. He then decided to frogmarch out the store with his wee matt and holder. He had no respect that the owner is having an operation tomorrow to phone and harass her on a Sunday Moring. The owner is my sister (which made the customer more aggravated). Considering the customer also owns a business he should know how to speak to staff and what is not acceptable. Spending money in a store does not allow you to abuse a staff member and speak to them so disgustingly or use bully tactics. Every store has their own policy which is on display.
0
Replies (0)CF
Carl F
1 reviews | Active since Jan 2020
14 Nov 2021, 11:01
Worst customer experience ever
Worst customer service I have ever experienced: So today I went to a pet store which my partner and I religiously support at the Cape Quarter. We have always been good customers. Today I went to buy another pee mat for my dogs pee tray. A tray set that I previously bought on recommendation from the owner who at the time said I could get more mats. Now a few months down the line I went back to buy an insert. The staff looked and told me they were out of stock. I asked the lady on duty whether she could get me one and if so I would buy the complete set they had, I reiterated but if only they could get me another insert, and we would then have two complete sets. (Not that we need two, I just wanted the insert for the interim). So I spent R1081 on the complete set. The lady on duty asked one of the staff if she was sure there was not one in the stockroom, unfortunately not. The lady who did the sale wrote down my details and said she would get back to me tomorrow. When I left the store I was messaged the owner whom I always deal with and was told they don’t get inserts. I then went back into the shop to find the lady who helped me on the phone with the owner whom I had messaged. She was whispering on the phone. I asked for a credit and she said they would only give me a store credit, I admittedly said FFS out of sheer frustration- then why did you sell it to me if I can’t get inserts (clearly they didn’t know this and couldn’t admit they made a mistake). She said the owner will call the supplier and if they have a broken tray there I can get the insert (if? - I only made the purchase on the request that I could get another insert). The lady who helped me at this time phoned the owner again (clearly in breach of ethical customer service (I did record her), she manipulated the story and said I was swearing at her and the store was full of people, a blatant lie, while she was carrying on people walked in. I then called the owner who did not listen and frankly just screamed at me and told me she has an op tomorrow and I am responsible for stressing her out. She would not listen and just said I must listen to her ? A weird concept as we are shop owners and we listen to my customers and try call them down and help them out positively. My point to her was why sell me another complete set if you cannot guarantee me an insert as requested for my existing tray. It was at this point she told me she was surprised at my behavior and told me to f-off and hung up the phone. We visit this store every two weeks and spend mostly over a 1000+ here. Clearly bully tactics work in this store for them. They didn’t have their facts straight and have lost a good loyal customer who refers many people to them. Not again, I have left the store feeling totally despondent, actually it’s quite heartbroken that you can give people your business just to be treated like rubbish. But maybe I am to blame as I have seen other customer get treated like this in the past and I always wondered what they must have done wrong. Don’t allow yourself to be bullied by shop owners. Their website is under construction and they appear to have no email address listed.
Helpful (0)
|Replies (0)CF
Carl F
1 reviews | Active since Jan 2020
14 Nov 2021, 11:01
Worst customer experience ever
Worst customer service I have ever experienced: So today I went to a pet store which my partner and I religiously support at the Cape Quarter. We have always been good customers. Today I went to buy another pee mat for my dogs pee tray. A tray set that I previously bought on recommendation from the owner who at the time said I could get more mats. Now a few months down the line I went back to buy an insert. The staff looked and told me they were out of stock. I asked the lady on duty whether she could get me one and if so I would buy the complete set they had, I reiterated but if only they could get me another insert, and we would then have two complete sets. (Not that we need two, I just wanted the insert for the interim). So I spent R1081 on the complete set. The lady on duty asked one of the staff if she was sure there was not one in the stockroom, unfortunately not. The lady who did the sale wrote down my details and said she would get back to me tomorrow. When I left the store I was messaged the owner whom I always deal with and was told they don’t get inserts. I then went back into the shop to find the lady who helped me on the phone with the owner whom I had messaged. She was whispering on the phone. I asked for a credit and she said they would only give me a store credit, I admittedly said FFS out of sheer frustration- then why did you sell it to me if I can’t get inserts (clearly they didn’t know this and couldn’t admit they made a mistake). She said the owner will call the supplier and if they have a broken tray there I can get the insert (if? - I only made the purchase on the request that I could get another insert). The lady who helped me at this time phoned the owner again (clearly in breach of ethical customer service (I did record her), she manipulated the story and said I was swearing at her and the store was full of people, a blatant lie, while she was carrying on people walked in. I then called the owner who did not listen and frankly just screamed at me and told me she has an op tomorrow and I am responsible for stressing her out. She would not listen and just said I must listen to her ? A weird concept as we are shop owners and we listen to my customers and try call them down and help them out positively. My point to her was why sell me another complete set if you cannot guarantee me an insert as requested for my existing tray. It was at this point she told me she was surprised at my behavior and told me to f-off and hung up the phone. We visit this store every two weeks and spend mostly over a 1000+ here. Clearly bully tactics work in this store for them. They didn’t have their facts straight and have lost a good loyal customer who refers many people to them. Not again, I have left the store feeling totally despondent, actually it’s quite heartbroken that you can give people your business just to be treated like rubbish. But maybe I am to blame as I have seen other customer get treated like this in the past and I always wondered what they must have done wrong. Don’t allow yourself to be bullied by shop owners. Their website is under construction and they appear to have no email address listed.
0
Replies (0)CF
Carl F
1 reviews | Active since Jan 2020
14 Nov 2021, 10:51
Worst customer service I have ever experienced
So today I went to a pet store which my partner and I religiously support. We have always been good customers. Today I went to buy another pee mat for my dogs pee tray. A tray set that I previously bought on recommendation from the owner who at the time said I could get more mats. Now a few months down the line I went back to buy an insert. The staff looked and told me they were out of stock. I asked the lady on duty whether she could get me one and if so I would the complete set they had, i reiterated but if only they could get me another insert, and we would then have two complete sets. (Not that we need two, I just wanted the insert for the interim). So I spent R1081 on the complete set. The lady on duty asked one of the staff if she was sure there was not one in the stockroom, unfortunately not. The lady who did the sale wrote down my details and said she would get back to me. When I left the store I was messaged the owner whom I always deal with and was told they don’t get inserts. I then went back into the shop to find the lady who helped me on the phone with the owner whom I had messaged. She was whispering on the phone. I asked for a credit and she said they would only give me a store credit, I admittedly said FFS - then why did you sell it to me if I can’t get inserts (clearly they didn’t know this and couldn’t admit they made a mistake). She said the owner will call the supplier and if they have a broken tray there I can get the insert (if? - I only made the purchase on the request that I could get another insert). The lady who helped me at this time phoned the owner again (clearly in breach of ethical customer service (I did record her) l, she manipulated the story and said I was swearing at her and the store was full of people, a blatant lie. I then called the owner who did not listen and frankly just screamed at me and told me she has an op tomorrow and I am responsible for stressing her out. She would not listen and just said I must listen to her ? A wired concept ad I am a shop owner and I listen to my customers and try call them down. My point to her was why sell me another complete set of you cannot guarantee me an insert ad requested for my existing tray. It was at this point she told me she was surprised at my behavior and told me to f-off and hung up the phone. We visit this store every two weeks and spend mostly over a 1000+ here. Clearly bully tactics work in this store for them. They didn’t have their facts straight and have lost a good loyal customer who refers many people to them. Not again, I have left the store feeling totally despondent, actually it’s quite heartbreaking that you can give people your business just to be treated like rubbish. But maybe I am to blame as I have seen other customer get treated like this in the past and I always wondered what they must have done wrong. Don’t allow yourself to be bullied by shop owners. Their website under construction and they appear to have no email address listed
Helpful (0)
|Replies (0)CF
Carl F
1 reviews | Active since Jan 2020
14 Nov 2021, 10:51
Worst customer service I have ever experienced
So today I went to a pet store which my partner and I religiously support. We have always been good customers. Today I went to buy another pee mat for my dogs pee tray. A tray set that I previously bought on recommendation from the owner who at the time said I could get more mats. Now a few months down the line I went back to buy an insert. The staff looked and told me they were out of stock. I asked the lady on duty whether she could get me one and if so I would the complete set they had, i reiterated but if only they could get me another insert, and we would then have two complete sets. (Not that we need two, I just wanted the insert for the interim). So I spent R1081 on the complete set. The lady on duty asked one of the staff if she was sure there was not one in the stockroom, unfortunately not. The lady who did the sale wrote down my details and said she would get back to me. When I left the store I was messaged the owner whom I always deal with and was told they don’t get inserts. I then went back into the shop to find the lady who helped me on the phone with the owner whom I had messaged. She was whispering on the phone. I asked for a credit and she said they would only give me a store credit, I admittedly said FFS - then why did you sell it to me if I can’t get inserts (clearly they didn’t know this and couldn’t admit they made a mistake). She said the owner will call the supplier and if they have a broken tray there I can get the insert (if? - I only made the purchase on the request that I could get another insert). The lady who helped me at this time phoned the owner again (clearly in breach of ethical customer service (I did record her) l, she manipulated the story and said I was swearing at her and the store was full of people, a blatant lie. I then called the owner who did not listen and frankly just screamed at me and told me she has an op tomorrow and I am responsible for stressing her out. She would not listen and just said I must listen to her ? A wired concept ad I am a shop owner and I listen to my customers and try call them down. My point to her was why sell me another complete set of you cannot guarantee me an insert ad requested for my existing tray. It was at this point she told me she was surprised at my behavior and told me to f-off and hung up the phone. We visit this store every two weeks and spend mostly over a 1000+ here. Clearly bully tactics work in this store for them. They didn’t have their facts straight and have lost a good loyal customer who refers many people to them. Not again, I have left the store feeling totally despondent, actually it’s quite heartbreaking that you can give people your business just to be treated like rubbish. But maybe I am to blame as I have seen other customer get treated like this in the past and I always wondered what they must have done wrong. Don’t allow yourself to be bullied by shop owners. Their website under construction and they appear to have no email address listed
0
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MP
Merle P
1 reviews | Active since Jan 2020
30 Mar 2017, 13:06
BATTERING & BADGERING A CUSTOMER
<p>I bought a dog bed from Planet Woooof in Somerset West, Green Point on Monday 27th March 2017 – Telephone nr: ********** . We are only getting our Labrador dog in April (he is 4 months old) and I was a bit hasty in buying the bed as only afterwards I realised the bed would be too small for him in a couple of months/years time. I paid R621.00 for the bed. I returned to the shop 2 days later (29th March 2017) without the bed to ask if I could get a refund, a young lady told me they do not give cash but will put the money back on the card (bank card), I was glad I confirmed this and left. The next day Thursday 30th March 2017 I brought the bed in for my refund and was greeted with hostility by a woman called Carmen Spisto who told me I misunderstood the original lady (who was not there) and that I MUST buy something else as they do not give money back. There ensued a heated argument and the rudeness, aggression & hostility I had to endure with her and a shop assistant (who proceeded to give me a lesson in anger management) was beyond belief! They have a piece of paper taped to the counter that says no refunds (I honestly was not told about it nor did I see it) Carmen was absolutely raising her voice and being nasty and rude to me. I have a credit note (till slip which they gave me) I went back after 40 minutes to say you cannot force me to purchase from here (which I do not want to do after the treatment I received) so she says I can give the credit to someone else. This is blackmail!</p> <p>I copied a piece from the Consumer Act which states "Returns, Refunds and Repairs<br />You have the right to return unsafe or defective items within six months of purchase or delivery. You are entitled to return the item to the supplier - without any penalty, at the supplier's risk and expense - if it is defective or not what you were sold. YOU can also decide whether you want a refund, a replacement or a repair - not the company. </p> <p>Please advise what I can do as I want my money back.</p> <p> </p>
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Merle P
1 reviews | Active since Jan 2020
30 Mar 2017, 13:06
BATTERING & BADGERING A CUSTOMER
<p>I bought a dog bed from Planet Woooof in Somerset West, Green Point on Monday 27th March 2017 – Telephone nr: ********** . We are only getting our Labrador dog in April (he is 4 months old) and I was a bit hasty in buying the bed as only afterwards I realised the bed would be too small for him in a couple of months/years time. I paid R621.00 for the bed. I returned to the shop 2 days later (29th March 2017) without the bed to ask if I could get a refund, a young lady told me they do not give cash but will put the money back on the card (bank card), I was glad I confirmed this and left. The next day Thursday 30th March 2017 I brought the bed in for my refund and was greeted with hostility by a woman called Carmen Spisto who told me I misunderstood the original lady (who was not there) and that I MUST buy something else as they do not give money back. There ensued a heated argument and the rudeness, aggression & hostility I had to endure with her and a shop assistant (who proceeded to give me a lesson in anger management) was beyond belief! They have a piece of paper taped to the counter that says no refunds (I honestly was not told about it nor did I see it) Carmen was absolutely raising her voice and being nasty and rude to me. I have a credit note (till slip which they gave me) I went back after 40 minutes to say you cannot force me to purchase from here (which I do not want to do after the treatment I received) so she says I can give the credit to someone else. This is blackmail!</p> <p>I copied a piece from the Consumer Act which states "Returns, Refunds and Repairs<br />You have the right to return unsafe or defective items within six months of purchase or delivery. You are entitled to return the item to the supplier - without any penalty, at the supplier's risk and expense - if it is defective or not what you were sold. YOU can also decide whether you want a refund, a replacement or a repair - not the company. </p> <p>Please advise what I can do as I want my money back.</p> <p> </p>
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