PLANET WOOOOF Pet Store
2.8|6 reviews
MP
Merle P
1 reviews | Active since Member
30 Mar 2017, 13:06
BATTERING & BADGERING A CUSTOMER
<p>I bought a dog bed from Planet Woooof in Somerset West, Green Point on Monday 27th March 2017 – Telephone nr: ********** . We are only getting our Labrador dog in April (he is 4 months old) and I was a bit hasty in buying the bed as only afterwards I realised the bed would be too small for him in a couple of months/years time. I paid R621.00 for the bed. I returned to the shop 2 days later (29th March 2017) without the bed to ask if I could get a refund, a young lady told me they do not give cash but will put the money back on the card (bank card), I was glad I confirmed this and left. The next day Thursday 30th March 2017 I brought the bed in for my refund and was greeted with hostility by a woman called Carmen Spisto who told me I misunderstood the original lady (who was not there) and that I MUST buy something else as they do not give money back. There ensued a heated argument and the rudeness, aggression & hostility I had to endure with her and a shop assistant (who proceeded to give me a lesson in anger management) was beyond belief! They have a piece of paper taped to the counter that says no refunds (I honestly was not told about it nor did I see it) Carmen was absolutely raising her voice and being nasty and rude to me. I have a credit note (till slip which they gave me) I went back after 40 minutes to say you cannot force me to purchase from here (which I do not want to do after the treatment I received) so she says I can give the credit to someone else. This is blackmail!</p> <p>I copied a piece from the Consumer Act which states "Returns, Refunds and Repairs<br />You have the right to return unsafe or defective items within six months of purchase or delivery. You are entitled to return the item to the supplier - without any penalty, at the supplier's risk and expense - if it is defective or not what you were sold. YOU can also decide whether you want a refund, a replacement or a repair - not the company. </p> <p>Please advise what I can do as I want my money back.</p> <p> </p>
Helpful (0)
Replies (56)0
Replies (56)MP
Merle P's updateReviewer Update
17 Apr 2017, 07:59Carmen Spisto I was never rude and this is what you have been telling everyone. I did not say who the **** do you think you are or say shut up!! and you know this to be the truth - you are being nasty and vindictve & using this to get your way and in fact when my partner phoned you he got the same response and said you were combative! and that he would have to go down another avenue to address this as he too could not get a word in edgeways as a result of your defensiveness and aggression. I was overpowered by yourself shouting at the top of your voice not letting me get a word in edgeways - appalled that you could speak to a customer in such an aggressive way and yes stamped my feet to get your attention and for you to stop shouting - it was so over whelming and upsetting. I kept saying unbelievable unbelievable. Forget who said what and put emotions aside at the end of the day I AM the customer and you should have been accommodating and helpful and the reward for your yourself and your store would have been many many purchases as I am at the Spar every single day of my life (as I work around the corner) . This was a business transaction and one done in good faith as I returned the bed straight away with the tag and slip. If I was told (which I was ) that I could have a refund it should have been honoured without an argument and I should have been given the benefit of the doubt - so many stores do this and in fact in my experience they all do and go out of their way to get a happy customer - but YOU were having none of it!! the business transaction is this - when you took possession of the bed you owed me the money - you could have refused to take the bed back if I did not want a credit and then I could have sold the bed on Gumtree or Olx to get my cash back - but you have both the money and the bed and this is unfair and at the end of the day this really is the point! so please if you dont mind refunding me the money I would greatly appreciate it. My account details are - Merle Anne Piner, First National Bank, Branch Code 254605, Acc No: ********** 1986. I aplogise for any inconvenience caused. Many thanks
MP
Merle P's update17 Apr 2017, 07:59
Reviewer Update
Carmen Spisto I was never rude and this is what you have been telling everyone. I did not say who the **** do you think you are or say shut up!! and you know this to be the truth - you are being nasty and vindictve & using this to get your way and in fact when my partner phoned you he got the same response and said you were combative! and that he would have to go down another avenue to address this as he too could not get a word in edgeways as a result of your defensiveness and aggression. I was overpowered by yourself shouting at the top of your voice not letting me get a word in edgeways - appalled that you could speak to a customer in such an aggressive way and yes stamped my feet to get your attention and for you to stop shouting - it was so over whelming and upsetting. I kept saying unbelievable unbelievable. Forget who said what and put emotions aside at the end of the day I AM the customer and you should have been accommodating and helpful and the reward for your yourself and your store would have been many many purchases as I am at the Spar every single day of my life (as I work around the corner) . This was a business transaction and one done in good faith as I returned the bed straight away with the tag and slip. If I was told (which I was ) that I could have a refund it should have been honoured without an argument and I should have been given the benefit of the doubt - so many stores do this and in fact in my experience they all do and go out of their way to get a happy customer - but YOU were having none of it!! the business transaction is this - when you took possession of the bed you owed me the money - you could have refused to take the bed back if I did not want a credit and then I could have sold the bed on Gumtree or Olx to get my cash back - but you have both the money and the bed and this is unfair and at the end of the day this really is the point! so please if you dont mind refunding me the money I would greatly appreciate it. My account details are - Merle Anne Piner, First National Bank, Branch Code 254605, Acc No: ********** 1986. I aplogise for any inconvenience caused. Many thanks