CF
Carl F
Active since Jul 2021
10
Reviews
0
Industries
Reviews
10 reviews4 months ago
Mobelli - unfriendly and inauthentic service !
Most unfriendly and inauthentic service. As an established designer is Sea Point of many years I went to look for some furnishings at Mobelli Sea Point. I found a swivel chair perfect for a job I am busy with. The lady Uyathandwa was most unhelpful. Actually when I told them I was an Interior designer her and a gent name Cole became quite defensive, really unhelpful so I left my details and walked out. I finally received and email with a quote and I enquired about the interior designers discount the had given me on my last order (if they saw our social media pages they would see we had bough several things from them on jobs for clients in the past through another salesman (Darren) at the same branch who was a pleasure to deal with)). Anyway Uyathandwa telephonically made me feel like she had done me a favour, I was then sent an email with a profile to fill out to obtain my said discount, which I did. On Saturday I got a call from Weylandts saying they had a email from my admin lady asking questions about my account, this was Mobelli underhandedly obtaining personal information under a guise, which I find unacceptable. Monday I got a call from Uyathandwa to say I did not qualify for discount and without any parameters given on what their "designers programme" actually entailed I instantly said I would never step a foot back into Mobelli. So yesterday I went back to Weylandt to buy an alternative to the swivel chair and further investigate the email they received from Mobelli with the management at the Greenpoint branch. As a retailer myself on the same road as the said Mobelli branch I can assure you having worked in Furniture and the homewares industry for many years this is to my understanding why businesses without "brand ambassadors" get the reputation they do. Last night I had dinner with my clients whom I was looking for the swivel chair from Mobelli for and I told them how we had ended up with the Weylandts chair vs Mobelli, my clients were both so relieved I did not purchase from Mobelli as they themselves had boycott them a few years prior for bad service. What really surprised me is I had copied the owners in on my email, they themselves may have seen the down spiral of the service received or though to step in given Uyathandwa and Cole on my first meeting were both eager to tell me they were both new, yet could not even stand up to say hello. It is hard to find good old fashioned service and quite frankly businesses nowadays do themselves a disservice not training their staff to be helpful, proactive and informed. We deal with a lot of trade in our business and this year done 5 large projects, but I now realise why we do work with the businesses that we do on an ongoing basis and not the likes of Mobelli. I suggest Mobelli send their staff into Weylandts to understand what personal service looks like. I have dealt with Weylandt's since they opened on a very regular basis and their service is consistently good. I will never step a foot back into a Mobelli showroom or put myself through that again and for the business owners to not bothering to engage is rather disappointing. I had actually met one when we had stands side-by-side at decorex before and they wished to engage with us as a business and we had a good chat, seemingly memories are short lived and good service hard to find.
0 replies
6 months ago
Worst furniture experience ever @ Home De Waterkant Shivania
Last week we ordered 2 sofas from Shivania at De Waterkant store. We were told they would be with us yesterday the 8th at our home in Riebeek Valley. I got home yesterday to nothing. We called the Canal Walk store and was told the sofas had been rescheduled for this Friday, the 10th. My partner called Shivania this morning who is off and spoke to Megan who was going to call and email me but did not. I called back and spoke to another lady (I cannot remember her name unfortunately as Megan was busy), Megan told Pieter the sofas were for collection ??? The girl I spoke to said she would try for delivery today for yesterday's delivery not happening then confirmed if it was not today it would be tomorrow the 10th and it is confirmed a delivery and not a collection. A while after city couriers called to say the delivery would be next Tuesday ??? I called back now and spoke to a gentleman who was not very helpful and said I can go into the store for a credit ??? where are the sofas we ordered and paid for last week. The gentleman is calling me back and said he only has my story and needs to investigate. In the interim we got rid of our sofas for the delivery scheduled for yesterday. Now we wait to see if he is calling back to tell me its now for next Tuesday. On my special instructions on the order I said we not home on Tuesdays! This has been a hideous service. Who takes accountability, not even an apology from anyone. terrible service. No I can not drive in 2 hours to go get a credit for the inconvenience caused by them.
0 replies
33 months ago
Good food in the valley
A lovely casual food spot in riebeek kasteel , great value for money and delicious meals
0 replies
34 months ago
Clueless
Received an online offer in my Cartier calibre. So I sent it in via the V&A store. Prior to submitting it I dropped it for inspection at the jeweller I purchased it new from. The watch went to JHB and was rejected as the winder did not work and as a result it needed a service. So I just collected the watch back from Joanne where the winder worked perfectly. I took it back to the jeweller who I buy a lot from and they said the watch doesn’t need servicing and runs perfectly. I gather Tandi or the authentication team don’t know how to wind an automatic watch. Anyway it was an anxious week as the auto WhatsApps number and the landline it responds with don’t exist. My papers that were handed in in good order were shoved in the box and no wrinkled. When I sent the watch I insisted on the box and book being bubble wrapped. I wouldn’t use these people again, they don’t know what they are doing nor do they have any respect for their customer, Goodluck in getting a response or your property treated with respect.
0 replies
45 months ago
FRAUD / NON PAYMENT TYGERBERG CARAVANS WESLEY DEMPSTER
Our caravan was sold on consignment a month ago we have not been paid within 7 days per the contract. 2 days ago you said our sales man was dismissed for fraud. We have since made contact with 6 other people also scammed, either sold and not been paid or bought but can’t get their caravans licensed. I have had my lawyer send you correspondence and you just don’t answer. We had to find out from someone on Facebook what actually happened, you could at least inform your customers. You are not returning my lawyers calls or mine. You won’t share with my lawyer who your lawyers are despite you recommending they talk to each other. We are feeling sick to personally be done out of 225 000 ! You have released our caravan to a new owner without paying us . Wesley Dempster was our sales person. We are in Ceres trying to enjoy our holiday but have been consumed with this and no communication ? Other people also scammed have been calling me in tears. We started a group chat and listening to each others stories it seems this has been going on for some time, people have been paying into a fraudulent account not actually belonging to Tygerberg caravans, how has management not picked up. We now have found out that our salesman Wesley is the owners daughters husband which is even more horrifying. We have spent the last two days at the police station lodging a case of theft against Tygerberg caravans, we have had to report the VIN number a stolen vehicle so it cannot be registered in someone else’s name , the case has been moved from Ceres to Brakenfell (case number Ceres Cas 155/08/2022 Caravan has circulated as stolen on our systems). This has been a terrible holiday to say the least. Hopefully Tygerberg caravans will honor their agreements with all the people they have scammed. Benjamin Barber, Tracey Barnabei, Red / Reghardt Dunn or Wesley Dempster please please have the decency to get back to us. Wesley I told you I was not happy you moving our van off the premises without proof of the sale, you wouldn’t tell me where you moved it to, then you said you were doing a handover Monday a month ago and we just never got our money - 225000 as agreed ! You are in breech of your contract.
0 replies
54 months ago
Worst customer experience ever
Worst customer service I have ever experienced: So today I went to a pet store which my partner and I religiously support at the Cape Quarter. We have always been good customers. Today I went to buy another pee mat for my dogs pee tray. A tray set that I previously bought on recommendation from the owner who at the time said I could get more mats. Now a few months down the line I went back to buy an insert. The staff looked and told me they were out of stock. I asked the lady on duty whether she could get me one and if so I would buy the complete set they had, I reiterated but if only they could get me another insert, and we would then have two complete sets. (Not that we need two, I just wanted the insert for the interim). So I spent R1081 on the complete set. The lady on duty asked one of the staff if she was sure there was not one in the stockroom, unfortunately not. The lady who did the sale wrote down my details and said she would get back to me tomorrow. When I left the store I was messaged the owner whom I always deal with and was told they don’t get inserts. I then went back into the shop to find the lady who helped me on the phone with the owner whom I had messaged. She was whispering on the phone. I asked for a credit and she said they would only give me a store credit, I admittedly said FFS out of sheer frustration- then why did you sell it to me if I can’t get inserts (clearly they didn’t know this and couldn’t admit they made a mistake). She said the owner will call the supplier and if they have a broken tray there I can get the insert (if? - I only made the purchase on the request that I could get another insert). The lady who helped me at this time phoned the owner again (clearly in breach of ethical customer service (I did record her), she manipulated the story and said I was swearing at her and the store was full of people, a blatant lie, while she was carrying on people walked in. I then called the owner who did not listen and frankly just screamed at me and told me she has an op tomorrow and I am responsible for stressing her out. She would not listen and just said I must listen to her ? A weird concept as we are shop owners and we listen to my customers and try call them down and help them out positively. My point to her was why sell me another complete set if you cannot guarantee me an insert as requested for my existing tray. It was at this point she told me she was surprised at my behavior and told me to f-off and hung up the phone. We visit this store every two weeks and spend mostly over a 1000+ here. Clearly bully tactics work in this store for them. They didn’t have their facts straight and have lost a good loyal customer who refers many people to them. Not again, I have left the store feeling totally despondent, actually it’s quite heartbroken that you can give people your business just to be treated like rubbish. But maybe I am to blame as I have seen other customer get treated like this in the past and I always wondered what they must have done wrong. Don’t allow yourself to be bullied by shop owners. Their website is under construction and they appear to have no email address listed.
0 replies
54 months ago
Worst customer service I have ever experienced
So today I went to a pet store which my partner and I religiously support. We have always been good customers. Today I went to buy another pee mat for my dogs pee tray. A tray set that I previously bought on recommendation from the owner who at the time said I could get more mats. Now a few months down the line I went back to buy an insert. The staff looked and told me they were out of stock. I asked the lady on duty whether she could get me one and if so I would the complete set they had, i reiterated but if only they could get me another insert, and we would then have two complete sets. (Not that we need two, I just wanted the insert for the interim). So I spent R1081 on the complete set. The lady on duty asked one of the staff if she was sure there was not one in the stockroom, unfortunately not. The lady who did the sale wrote down my details and said she would get back to me. When I left the store I was messaged the owner whom I always deal with and was told they don’t get inserts. I then went back into the shop to find the lady who helped me on the phone with the owner whom I had messaged. She was whispering on the phone. I asked for a credit and she said they would only give me a store credit, I admittedly said FFS - then why did you sell it to me if I can’t get inserts (clearly they didn’t know this and couldn’t admit they made a mistake). She said the owner will call the supplier and if they have a broken tray there I can get the insert (if? - I only made the purchase on the request that I could get another insert). The lady who helped me at this time phoned the owner again (clearly in breach of ethical customer service (I did record her) l, she manipulated the story and said I was swearing at her and the store was full of people, a blatant lie. I then called the owner who did not listen and frankly just screamed at me and told me she has an op tomorrow and I am responsible for stressing her out. She would not listen and just said I must listen to her ? A wired concept ad I am a shop owner and I listen to my customers and try call them down. My point to her was why sell me another complete set of you cannot guarantee me an insert ad requested for my existing tray. It was at this point she told me she was surprised at my behavior and told me to f-off and hung up the phone. We visit this store every two weeks and spend mostly over a 1000+ here. Clearly bully tactics work in this store for them. They didn’t have their facts straight and have lost a good loyal customer who refers many people to them. Not again, I have left the store feeling totally despondent, actually it’s quite heartbreaking that you can give people your business just to be treated like rubbish. But maybe I am to blame as I have seen other customer get treated like this in the past and I always wondered what they must have done wrong. Don’t allow yourself to be bullied by shop owners. Their website under construction and they appear to have no email address listed
0 replies
57 months ago
Terrible customer experience
So we received summons for 207.00 cancellation fee, after we cancelled our account 10 months before when we sold our car. We have had to incur legal costs unnecessarily. We have learned that when they say the calls are being recorded it stands for nothing. It has been a horrendous experience. We are harassed daily by their call centre for something we cancelled. I would not recommend Cartrack to anyone. We were advised by Mercedes to call and cancel and I did just that, only to see months later they were still debiting my account . Towards the end of 2020 when I noticed our old cars Cartrack was still being debited I called again to ask what was happening and I got an email that required a settlement or cancellation fee of 207.00. I refuse to pay this as I have overpaid, until your legal department call me back as requested almost daily with your call centre I will not pay until you can assure me I will be refunded.
53 replies
58 months ago
Horrendous service and theft
In feb 2020 we traded in our 2 mercs in a new one. We cancelled the Cartrack on the one. In September of last year I noticed they were still debiting me. I called and asked why it was not cancelled and that it needed to be done immediately. In October they debited again and I got notification of the cancellation. What of my refund ??? (March to 10months). A call centre has called daily and driven us mad demanding R 200+ cancellation fee ? We keep saying to take it off the money they owe us. We have even spoken to the legal department at Cartrack who keep promising to get back to us but do not. Yesterday I got a WhatsApp offering a 50% discount of the cancellation fee - valid until the 27th of this monthZ it’s tempting to pay just to stop the call centre from calling. We have explained until we are blue in the face and they don’t stop harassing us. Today I got a summons for the cancellation fee which I have sent on to my lawyer to defend on principal at whatever the cost. I will not pay for your incompetent service. Your legal team have yet to call us back and you owe me money which I would like credited.
106 replies
58 months ago
Creative canvas Worx - Gustavo Silvio fraudster and criminal
Gustav Silvio 8 weeks ago took a R20000 rand payment from me to manufacture a tent, which he promised to deliver at the end of June. He outright gave me a false address. He was unobtainable telephonically, when I did reach him he said he was in hospital for a procedure. I then moved the deadline to the 15th of July, I included my lawyer in the email and Gustav/ Gustavo promised to send photos of the tent now being made by a 3rd party. He now says he has covid, but promised to call today, all we have asked is to give us the details of the 3rd party as seemingly he again will not meet the deadline of the 15th of this month. This man has lied to us on an ongoing basis. He was previously the owner of creative caravan work. He has stollen R 20000 from us. We are proceeding with a legal suit, he is a fraudster and criminal and I will see justice is done. We trusted him and paid upfront per he suggestion in order for him to deliver by the end of June.
0 replies
Review Distribution
5 Star
1 (10%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
9 (90%)