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@Home
Claimed Business
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AI Review Summary
Based on recent customer reviews, @Home receives sharply divided feedback shaped by both standout in-store moments and significant operational frustrations. Customers consistently praise individual staff members who go the extra mile, particularly around personalised assistance, product knowledge, and creative problem solving across branches. However, a recurring theme is dissatisfaction with delivery delays, missing or incorrect orders, product quality concerns on furniture and homewares, and difficulties with warranty claims, refunds, and unauthorised subscriptions. Communication breakdowns between stores, the distribution centre, and customer care emerge as a persistent pain point shaping overall sentiment.
Performance(last 12 months):
Trustindex Rating
2.5TrustIndex
2.5
Review Distribution
1.8|44 Reviews
Jul '25 - Jun '26
Recent reviews (44)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceA
Anonymous
1 reviews | Active since Jan 2020
13 May 2026, 12:00
Bad Service from @home
Very displeased with the service Initially an incorrect couch was delivered to us and it was returned. The store was informed but there was no communication after that. Received a call last week Thursday that delivery will take place on Friday. The couch was not delivered and there was no communication. Called today to follow up and I was informed by Puseletso that the couch failed Quality Check 0827388729. Still cannot provide ETA and so much inconvenience on our side as we constantly need to move things, very unhappy with the service!!!!
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Anonymous
1 reviews | Active since Jan 2020
13 May 2026, 12:00
Bad Service from @home
Very displeased with the service Initially an incorrect couch was delivered to us and it was returned. The store was informed but there was no communication after that. Received a call last week Thursday that delivery will take place on Friday. The couch was not delivered and there was no communication. Called today to follow up and I was informed by Puseletso that the couch failed Quality Check 0827388729. Still cannot provide ETA and so much inconvenience on our side as we constantly need to move things, very unhappy with the service!!!!
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Anonymous
1 reviews | Active since Jan 2020
23 Mar 2026, 06:14
Bad customer relations
December 2025 I went to @home in vaal-mall & bought a table(RYLANCE COFFEE TABLE THEY CALL IT) as a birthday gift to my wife, it was on special the original price was R18000. the problem with the table is it can't get cleaned, anything you put on it makes stains. We tried everything March 18th 2026 I went to the shop to ask for advice on what to use, days later I get call from NTHABiSENG to bring the table back(to me that was suppose to be the last resort) but they opted for the short cut. I asked who can I talk to escalate this matter she said "customer care" my follow up question was on who's expenses? To be sent from pillar to post & she couldn't answer me. I don't own a bakkie so who is going to re-inburse me for transport cost? She couldn't answer what she did was to accuse me of shouting her.
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Anonymous
1 reviews | Active since Jan 2020
23 Mar 2026, 06:14
Bad customer relations
December 2025 I went to @home in vaal-mall & bought a table(RYLANCE COFFEE TABLE THEY CALL IT) as a birthday gift to my wife, it was on special the original price was R18000. the problem with the table is it can't get cleaned, anything you put on it makes stains. We tried everything March 18th 2026 I went to the shop to ask for advice on what to use, days later I get call from NTHABiSENG to bring the table back(to me that was suppose to be the last resort) but they opted for the short cut. I asked who can I talk to escalate this matter she said "customer care" my follow up question was on who's expenses? To be sent from pillar to post & she couldn't answer me. I don't own a bakkie so who is going to re-inburse me for transport cost? She couldn't answer what she did was to accuse me of shouting her.
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Anonymous
1 reviews | Active since Jan 2020
9 Mar 2026, 06:47
Haden Dorset faulty microwave
I bought a Haden Dorset microwave from @home and it started rusting inside and it’s not even two years since I had it.I then took it back to @home pavilion and they told me it’s me that was careless…how is that possible I mean it’s still under warranty why is it rusting while it’s still new?
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Anonymous
1 reviews | Active since Jan 2020
9 Mar 2026, 06:47
Haden Dorset faulty microwave
I bought a Haden Dorset microwave from @home and it started rusting inside and it’s not even two years since I had it.I then took it back to @home pavilion and they told me it’s me that was careless…how is that possible I mean it’s still under warranty why is it rusting while it’s still new?
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Anonymous
1 reviews | Active since Jan 2020
25 Feb 2026, 16:55
NEWSLETTER WITH NO CONSENT
I am unable to UNSUBSCRIBE to the newsletter as much as I try and it is an invasion of privacy. I have never consented to receiving the newsletter or any correspondence and this ia gross violation of my personal privacy. I will take legal action if this is not resolved.
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Anonymous
1 reviews | Active since Jan 2020
25 Feb 2026, 16:55
NEWSLETTER WITH NO CONSENT
I am unable to UNSUBSCRIBE to the newsletter as much as I try and it is an invasion of privacy. I have never consented to receiving the newsletter or any correspondence and this ia gross violation of my personal privacy. I will take legal action if this is not resolved.
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Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
19 Feb 2026, 11:11
Poor customer service
I placed an order with @home design quarter on 3rd February and indicated my delivery address. Somehow an Edenvale address was captured and despite having confirmed the correct address over five times with the consultants it seems to still reflect Edenvale. As a result, the delivery has been delayed twice already, two times when I was told they would deliver and did not arrive and there was no communication to this end. Today again they had said they would deliver, I availed myself and called the store to follow up and the incorrect address still reflects and I am told stories on stories. I don’t understand what kind of customer service this is, the worst inconvenience, waste of my time and fuel having to come to the delivery address for no one to show up or even have the decency to call and update me. I have had to do all the follows ups myself and wait endless for this coffee table. Peak incompetency and lack professionalism. I am still waiting for the order.
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Anonymous
1 reviews | Active since Jan 2020
19 Feb 2026, 11:11
Poor customer service
I placed an order with @home design quarter on 3rd February and indicated my delivery address. Somehow an Edenvale address was captured and despite having confirmed the correct address over five times with the consultants it seems to still reflect Edenvale. As a result, the delivery has been delayed twice already, two times when I was told they would deliver and did not arrive and there was no communication to this end. Today again they had said they would deliver, I availed myself and called the store to follow up and the incorrect address still reflects and I am told stories on stories. I don’t understand what kind of customer service this is, the worst inconvenience, waste of my time and fuel having to come to the delivery address for no one to show up or even have the decency to call and update me. I have had to do all the follows ups myself and wait endless for this coffee table. Peak incompetency and lack professionalism. I am still waiting for the order.
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Anonymous
1 reviews | Active since Jan 2020
4 Feb 2026, 07:02
Very hurt and disappointed
At home is my all-time favorite store. I am however very hurt and disappointed with their service. I purchased a TV stand online in December 2025 and it was delivered in December. The guys that delivered it delivered it around 5pm and did not finish assembling it. I reported this, after 2 weeks of following up they decide to refund me and take back the stand. I blame myself on this one but because of the love and faith I have in the store I decided to buy the stand again. They delivered again day before yesterday. They delivered very early this time around; however, they did not even attempt to assemble the stand. They left it in the box and said they are delivering the other goods and will come back. They have not come back yet. I reported this and I am still waiting. I am truly hurt and disappointed
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Anonymous
1 reviews | Active since Jan 2020
4 Feb 2026, 07:02
Very hurt and disappointed
At home is my all-time favorite store. I am however very hurt and disappointed with their service. I purchased a TV stand online in December 2025 and it was delivered in December. The guys that delivered it delivered it around 5pm and did not finish assembling it. I reported this, after 2 weeks of following up they decide to refund me and take back the stand. I blame myself on this one but because of the love and faith I have in the store I decided to buy the stand again. They delivered again day before yesterday. They delivered very early this time around; however, they did not even attempt to assemble the stand. They left it in the box and said they are delivering the other goods and will come back. They have not come back yet. I reported this and I am still waiting. I am truly hurt and disappointed
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Anonymous
1 reviews | Active since Jan 2020
2 Feb 2026, 10:28
Paid for items and never received them
I made an in-store purchase of dining room chairs on 25 January and I selected the warehouse collection option. I was told I would receive a call to arrange collection, but it has now been 8 days with no communication from either the store or the warehouse. I have tried calling the Fourways Mall branch multiple times. Either there is no answer, or I am told I’ve reached the wrong store and then placed on hold without resolution. I also sent an email, but was redirected back to the store. Unfortunately, I am unable to physically visit the store at the moment. I’m at a loss of words because I’ve paid for the items and the store is not allowing me to collect them. This lack of communication and poor service is honestly shocking.
Helpful (0)
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Anonymous
1 reviews | Active since Jan 2020
2 Feb 2026, 10:28
Paid for items and never received them
I made an in-store purchase of dining room chairs on 25 January and I selected the warehouse collection option. I was told I would receive a call to arrange collection, but it has now been 8 days with no communication from either the store or the warehouse. I have tried calling the Fourways Mall branch multiple times. Either there is no answer, or I am told I’ve reached the wrong store and then placed on hold without resolution. I also sent an email, but was redirected back to the store. Unfortunately, I am unable to physically visit the store at the moment. I’m at a loss of words because I’ve paid for the items and the store is not allowing me to collect them. This lack of communication and poor service is honestly shocking.
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