Luxity
Claimed Business
Rated in:
Scores reflect the Overall AI Score for each category
Scores reflect the Overall AI Score for each category
Based on recent customer reviews, Luxity is celebrated for warm, personalised in-store service across its Menlyn, Gateway, Sandton and V&A Waterfront branches. Customers consistently praise named staff for product knowledge and attentive treatment, with Product Quality & Value (4.5) and Customer Service & Support (4.4) standing out. Concerns centre on authentication disputes and rigid refund handling that have eroded trust for a small but vocal minority.
TrustIndex
5.7
Jun '25 - May '26
Based on recent customer reviews, Luxity is celebrated for warm, personalised in-store service across its Menlyn, Gateway, Sandton and V&A Waterfront branches. Customers consistently praise named staff for product knowledge and attentive treatment, with Product Quality & Value (4.5) and Customer Service & Support (4.4) standing out. Concerns centre on authentication disputes and rigid refund handling that have eroded trust for a small but vocal minority.
Luxity's biggest strength, according to Hellopeter's AI analysis, is Customer Service & Support. Customers repeatedly name staff such as Sthembile, Zama, Pariksha, Terry and Jo-Anne for warm, knowledgeable, and personalised service. The in-store experience feels curated, with WhatsApp follow-ups and wish-list updates building loyalty across Menlyn, Gateway and V&A Waterfront branches.
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Jan 2020
This company presents itself as a reseller of luxury goods, yet what it actually offers feels like the lowest common denominator of the market dressed up with a luxury label. More concerning is the apparent inability to recognise authenticity. A genuine piece of vintage Hermès porcelain was not identified as such—raising serious questions about the level of expertise behind the business and the credibility of its claims. There is a clear disconnect between the image being sold and the reality of the products on offer. Rather than a curated selection reflecting discernment or an understanding of true luxury, the range leans heavily toward mass-appeal, uninspired brands that cater to the broadest—and least discerning—end of the market. It’s not about quality; it’s about taste and positioning. And on that front, this business misses the mark entirely. What’s presented as “luxury” comes across instead as a diluted, generic interpretation designed to appeal to volume rather than any meaningful standard. For anyone expecting a refined, carefully selected offering, this will be a disappointment. It feels less like a luxury reseller and more like a marketplace built on the illusion of exclusivity.
1 reviews | Active since Jan 2020
This company presents itself as a reseller of luxury goods, yet what it actually offers feels like the lowest common denominator of the market dressed up with a luxury label. More concerning is the apparent inability to recognise authenticity. A genuine piece of vintage Hermès porcelain was not identified as such—raising serious questions about the level of expertise behind the business and the credibility of its claims. There is a clear disconnect between the image being sold and the reality of the products on offer. Rather than a curated selection reflecting discernment or an understanding of true luxury, the range leans heavily toward mass-appeal, uninspired brands that cater to the broadest—and least discerning—end of the market. It’s not about quality; it’s about taste and positioning. And on that front, this business misses the mark entirely. What’s presented as “luxury” comes across instead as a diluted, generic interpretation designed to appeal to volume rather than any meaningful standard. For anyone expecting a refined, carefully selected offering, this will be a disappointment. It feels less like a luxury reseller and more like a marketplace built on the illusion of exclusivity.
1 reviews | Active since Jan 2020
I am writing to formally raise a complaint regarding the handling of my yellow Dior watch, including its additional extensions, which were submitted to Luxity at Menlyn Main for valuation. At the time of submission, photographs of the watch were taken, and I was expressly informed by their sales representative that the item would be secure and covered under their all-risk insurance while in their custody. The watch was subsequently sent to a third-party evaluator in Sandton for authentication. Following this process, I received a written cash offer from Luxity, which I formally accepted. Only after my acceptance was I informed that the watch would need to be returned to the third-party evaluator. Thereafter, I received communication from their Head Buyer disputing the authentication, despite the prior offer having been made and accepted. Upon return of the watch to me, I immediately observed that several exterior mother-of-pearl components and small diamonds appeared to be missing. In addition, the extra extensions that were originally submitted with the watch were no longer included. These concerns were reported in writing to their Manager at the time of collection. Despite this, subsequent correspondence from Luxity has indicated that the company does not accept responsibility for the condition in which the watch was returned to me. I was instead advised to obtain repair quotations, after which the matter would be “considered.” I have since consulted two independent repair centres, both of which provided verbal estimates in the range of R500–R800. I was advised that a formal written quotation would require the watch to be booked in for a detailed assessment. Given that the watch was in their custody, and based on the assurances provided regarding its safety and insurance coverage, I find it unacceptable that it has been returned in a materially altered condition and that accountability has not been acknowledged. I request that this matter be addressed as a priority. Specifically, I expect a clear resolution regarding responsibility for the missing components and associated repair costs, as well as the missing extensions. I trust that Luxity will treat this matter with the seriousness it warrants and provide a prompt and fair resolution. Before and after pictures are available.
1 reviews | Active since Jan 2020
I am writing to formally raise a complaint regarding the handling of my yellow Dior watch, including its additional extensions, which were submitted to Luxity at Menlyn Main for valuation. At the time of submission, photographs of the watch were taken, and I was expressly informed by their sales representative that the item would be secure and covered under their all-risk insurance while in their custody. The watch was subsequently sent to a third-party evaluator in Sandton for authentication. Following this process, I received a written cash offer from Luxity, which I formally accepted. Only after my acceptance was I informed that the watch would need to be returned to the third-party evaluator. Thereafter, I received communication from their Head Buyer disputing the authentication, despite the prior offer having been made and accepted. Upon return of the watch to me, I immediately observed that several exterior mother-of-pearl components and small diamonds appeared to be missing. In addition, the extra extensions that were originally submitted with the watch were no longer included. These concerns were reported in writing to their Manager at the time of collection. Despite this, subsequent correspondence from Luxity has indicated that the company does not accept responsibility for the condition in which the watch was returned to me. I was instead advised to obtain repair quotations, after which the matter would be “considered.” I have since consulted two independent repair centres, both of which provided verbal estimates in the range of R500–R800. I was advised that a formal written quotation would require the watch to be booked in for a detailed assessment. Given that the watch was in their custody, and based on the assurances provided regarding its safety and insurance coverage, I find it unacceptable that it has been returned in a materially altered condition and that accountability has not been acknowledged. I request that this matter be addressed as a priority. Specifically, I expect a clear resolution regarding responsibility for the missing components and associated repair costs, as well as the missing extensions. I trust that Luxity will treat this matter with the seriousness it warrants and provide a prompt and fair resolution. Before and after pictures are available.
1 reviews | Active since Jan 2020
Low hospitality It’s as if they grade you as you enter their shop, to gauge what type of service you should receive .Sales personals showed little to no interest. I’ll proceed with the Capetown branch thank you very much .
1 reviews | Active since Jan 2020
Low hospitality It’s as if they grade you as you enter their shop, to gauge what type of service you should receive .Sales personals showed little to no interest. I’ll proceed with the Capetown branch thank you very much .
1 reviews | Active since Jan 2020
Spent R27k buying a LOUIS VUITTON PRE-OWNED 2018 Macassar Josh backpack 20 days later the
1 reviews | Active since Jan 2020
Spent R27k buying a LOUIS VUITTON PRE-OWNED 2018 Macassar Josh backpack 20 days later the
1 reviews | Active since Jan 2020
I bought a Ferragamo belt from their Sandton store on WhatsApp for R5000, but it was too small. I asked them to keep checking for me and mentioned that I need sneakers in size 9. For the past few months, I have been trying to find an item to purchase, but I haven't had any luck. I requested a refund so that I could buy from another store, but I was informed that the refund is now in the form of credit, as if I have an account with them. I bought so many items from Luxity, and I am getting this kind of treatment with my hard-earned money. #BlackFriday
1 reviews | Active since Jan 2020
I bought a Ferragamo belt from their Sandton store on WhatsApp for R5000, but it was too small. I asked them to keep checking for me and mentioned that I need sneakers in size 9. For the past few months, I have been trying to find an item to purchase, but I haven't had any luck. I requested a refund so that I could buy from another store, but I was informed that the refund is now in the form of credit, as if I have an account with them. I bought so many items from Luxity, and I am getting this kind of treatment with my hard-earned money. #BlackFriday
1 reviews | Active since Jan 2020
The personnel at Luxity Gateway has a friendly and welcoming attitude. They advertise their merchandise so well. I had thought that when one member left for Luxity - Sandton I will not have the same exposure and experience. But it has become even better than before. The merchandise is well displayed and the pricing is affordable because of the sixty day payment plan. I pride myself with the items I get from Luxity-Gateway.
1 reviews | Active since Jan 2020
The personnel at Luxity Gateway has a friendly and welcoming attitude. They advertise their merchandise so well. I had thought that when one member left for Luxity - Sandton I will not have the same exposure and experience. But it has become even better than before. The merchandise is well displayed and the pricing is affordable because of the sixty day payment plan. I pride myself with the items I get from Luxity-Gateway.
1 reviews | Active since Jan 2020
I took my rado watches to the sandton branch. They made a reasonable offer and aftr asking numerous times is this will be sold they confirmed YES... Today I get an email from them stating my watches is ready for collection which was very confusing and the only reason stipulated was "condition" they are not in a bad condition at all maybe just a few scratches on the black one. I wont deal with them again. Drove all the way to sandton to drop them off to receive this message a few days later.
1 reviews | Active since Jan 2020
I took my rado watches to the sandton branch. They made a reasonable offer and aftr asking numerous times is this will be sold they confirmed YES... Today I get an email from them stating my watches is ready for collection which was very confusing and the only reason stipulated was "condition" they are not in a bad condition at all maybe just a few scratches on the black one. I wont deal with them again. Drove all the way to sandton to drop them off to receive this message a few days later.
1 reviews | Active since Jan 2020
Finally found a store that sells authentic luxury items from different brands. Great service from Sthembile. Looking forward to visiting again.
Luxity has a TrustIndex of 5.7 out of 10 on Hellopeter, based on 126 reviews in the last 12 months. They reply to 40% of negative reviews, typically within 19 hours 13 min. Hellopeter has tracked Luxity across 147 total reviews. How is the TrustIndex calculated? →