NL
Nicole L
Active since Jul 2025
4
Reviews
0
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Reviews
4 reviews4 months ago
Vodacom strikes again
Vodacom strikes again!!! I was sold fibre in July 2025, it was installed and never connected, 2 months of battling for feedback, then the Vodacom technician asks me for petrol money to come fix fibre connection. I get billed double the installment amount even though I did not use 1mg of data!!:eventually Vodacom gets a very rude and pushy client manager to call me who tries to tell me the double installment will not be refunded, I complain some more and eventually fibre is cancelled and money reversed even though bank charges weren't. The box was never collected from me and the wires Vodacom removed for my electric gate were never re connected so I have to get out my car to open and close my gate which is dangerous! It's been 3 months since this nightmare happened. Today the 18th December I get a final demand message from HP Attorneys to tell me Vodacom has handed me over for unpaid debt which is now impacting my credit score negatively when my contract was cancelled in September!!! I phoned to complain but now I have to wait for a call from Vodacom which has still hot comen!!!! Worst service ever!!! Stay away from Vodacom
109 replies
8 months ago
Real Promotions or Real *****sters?
I am writing to formally document my deep dissatisfaction with the service I have received from Real Promotions who are contracted to VODACOM FIBRE, particularly regarding my dealings with your sales agent, Violia, in relation to my Vodacom Fibre installation. In the first week of July, Violia was in my street and saw me in the garden, she called me over and asked me if I have fibre and who I am using. I mentioned that i was using Rain and Violia immediately flew straight into putting Rain services down and gloating about how other customers in my street also complained about their terrible network, but im in luck because Vodacom is running a special for fibre connection at R 399 per month with 1 month free service up until the end of August 2025. Based on this agreement, I proceeded with the installation. However, from the outset, the promised service has not materialized. The fibre box was never properly connected, and I have never had any internet access since installation. After I discovered these issues, I attempted to contact Violia numerous times via WhatsApp and phone calls to seek a resolution. My messages were repeatedly ignored, and I received no assistance for an extended period. Only after continued efforts did I eventually receive a call from Violia’s manager, who apologized for the lack of response and cited being busy with new client sign-ups as the reason for the delay. This does not excuse the neglect of existing clients who are experiencing ongoing issues. This lady too dissapeared never to be heard from again...... When Violia did respond, she expressed frustration that the technician was interfering with her commission and promised that she would resolve the matter for me. The technician phoned me the same day to tell me that if i send him petrol money, he will then come fix my network connection. I phoned Vodacom 10 times after this to complain, had 4 agents phone back all aslking me to explain the story again. Regrettably, despite any assurances, nearly two months have passed without any resolution. To make matters worse, my account has now been debited R 980 – a far cry from the R 399 with a free first month that was promised. Not only have I been overcharged, but I have also received no service at all to date. This entire experience has been extremely disappointing and unprofessional. I feel misled by the information provided at the point of sale, and unsupported by both the sales agent and Real Promotions in resolving what should have been a straightforward service issue. The lack of follow-up, ignored communications, and broken promises have left me frustrated and out of pocket for a service I have never received. Based on my experience thus far, I cannot recommend Real Promotions to others seeking reliable fibre service. Violia, worst sales experience i have ever encountered. You should be ashamed of yourself.
0 replies
8 months ago
Deeply Unsatisfactory Experience with Vodacom Fibre – Unresolved Issues and Billing Discrepancies
Dear Vodacom Fibre I am compelled to share my profound dissatisfaction with Vodacom Fibre following a protracted and unresolved service issue that has now spanned over a 2 month period. This marks my second formal complaint since 19 July 2025, and regrettably, not only has there been no resolution, but additional complications have emerged. Upon installation by a Vodacom technician in the first week of July 2025, my fibre connection was never activated—the box has remained non-functional and unconnected from day one. Despite numerous attempts to engage with Vodacom support, my efforts have been met with ineffective responses and a persistent lack of accountability. To date, I have not had access to the internet service for which I contracted. Following escalation to Vodacom’s national sales manager, I was advised that a technician would be dispatched to resolve the matter. Surprisingly, the very next day, I was contacted by the same technician who originally installed the fibre—this is the same individual who had previously requested petrol money from me, despite the installation being marketed as free of charge. I find it highly unprofessional and concerning that Vodacom would send the same technician who had already demonstrated questionable conduct, rather than ensuring a higher standard of service and oversight. Moreover, the installation process itself was problematic: the technicians disabled my gate motor to run their cable through my front yard and failed to restore it to working order. The cabling they installed was left unsecured, simply thrown over my roof and carport. As a result, the wires are now hanging off the carport, exposed to the elements and at risk of further damage due to wind and weather conditions. This careless workmanship has not only created safety hazards but also reflects a disregard for property and customer experience. My decision to subscribe was based on an agreement with Violia, a partnered sales agent, who assured me of a monthly charge of R399 with a complimentary first month of service. In stark contrast to these terms, my account has been debited R980 this month for a service that has never been delivered or used. The original promise of a free month has not been honored, and I have received no value whatsoever for the charges incurred. It is now 1 September 2025, and the situation remains unresolved. The lack of transparency, accountability, and customer care demonstrated by Vodacom has been extremely disappointing. Such service failures not only erode customer trust but also reflect poorly on Vodacom’s brand reputation. I sincerely urge Vodacom to address these issues as a matter of priority—either by fulfilling the original service agreement or issuing a full refund for the non-existent service. Based on my experience, I cannot in good conscience recommend Vodacom Fibre to other prospective customers. I am compelled to share my profound dissatisfaction with Vodacom Fibre following a protracted and unresolved service issue that has now spanned over a month. This marks my second formal complaint since 19 July 2025, and regrettably, not only has there been no resolution, but additional complications have emerged. Upon installation by a Vodacom technician, my fibre connection was never activated—the box has remained non-functional and unconnected from day one. Despite numerous attempts to engage with Vodacom support, my efforts have been met with ineffective responses and a persistent lack of accountability. To date, I have not had access to the internet service for which I contracted. Following escalation to Vodacom’s national sales manager, I was advised that a technician would be dispatched to resolve the matter. Surprisingly, the very next day, I was contacted by the same technician who originally installed the fibre—this is the same individual who had previously requested petrol money from me, despite the installation being marketed as free of charge. I find it highly unprofessional and concerning that Vodacom would send the same technician who had already demonstrated questionable conduct, rather than ensuring a higher standard of service and oversight. Moreover, the installation process itself was problematic: the technicians disabled my gate motor to run their cable through my front yard and failed to restore it to working order. The cabling they installed was left unsecured, simply thrown over my roof and carport. As a result, the wires are now hanging off the carport, exposed to the elements and at risk of further damage due to wind and weather conditions. This careless workmanship has not only created safety hazards but also reflects a disregard for property and customer experience. My decision to subscribe was based on an agreement with Violia, a partnered sales agent, who assured me of a monthly charge of R399 with a complimentary first month of service with the first installment being paid at the end of August for an amount of R 399 as it was a special they were running for signing up that day . In stark contrast to these terms, my account has been debited R980 this month for a service that has never been delivered or used. The original promise of a free month has not been honored, and I have received no value whatsoever for the charges incurred. It is now 1 September 2025, and the situation remains unresolved. The lack of transparency, accountability, and customer care demonstrated by Vodacom has been extremely disappointing. Such service failures not only erode customer trust but also reflect poorly on Vodacom’s brand reputation. I sincerely urge Vodacom to address these issues as a matter of priority—either by fulfilling the original service agreement or issuing a full refund for the non-existent service. Based on my experience, I cannot in good conscience recommend Vodacom Fibre to other prospective customers. I would like this cancelled immediately and i would like a full refund with bank charges included. Nicole 078 849 4396
106 replies
9 months ago
Vodacom ******ing customers for petrol money
2 sales ladies from Real Promotions caught me in my garden on the 23rd June 25, and sold me on Vodacom fibre, as they are running a special on fibre connection giving the user 1 free month and at a rate that undercuts rain by R 200 so it was a no brainer. I signed up and eagerly awaited the arrival of the box. I got a call from 2 different technicians the very next day confirming installation and I was impressed with the service, up until the 27th June when the technician who came past told me that the cables running outside the property weren't done properly so my internet was not working. I got a message from the vodacom technician the next day the 29th who then told me if I want my internet fixed I should send him petrol money to come do maintenance, furthermore the manager of real promotions phoned me days later to tell me she is sorry she didn't get back to me or return my calls but unfortunately she was too busy. I phoned vodacom atleast 4 times and I escalated the problem to the fibre division and I was told it would be fixed the very next Monday as it was Friday when I spoke to them Monday I get a phone call from Vodacom asking me what my thoughts are on the situation with the fibre??? To which I rep****, I thought we agreed a technician would be here on Monday to fix it, the call dropped and no one phoned me back. Today is the 19th July 2025 and I have still not heard a thing from Vodacom so since this service was and is still so pathetic, I will be cancelling my fibre contract and staying with Rain. Unbelievable service and terrible staff
106 replies
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