Alesia B

reat Food, Excellent Waiter – But the Owner’s Rudeness Ruined the Experience

I had a very disappointing experience at the restaurant today that sadly overshadowed what could have been a lovely visit. When we needed to use the restroom, the owner told us — quite abruptly — that the indoor bathrooms were only for guests. Even after we explained that we were dining at the restaurant (paying customers), he still insisted we use the outdoor restrooms meant for trail walkers. He was rude and offensive towards us. Looking at other reviews on Hello Peter, it seems this sort of behaviour from the owner is not uncommon — frankly, it’s astounding that someone in hospitality could show such a lack of professionalism and respect for guests. On the positive side, the food was excellent and our waiter gave us fantastic service — friendly, helpful, and professional. The Nature Reserve is stunning and I’ll be back to enjoy the trails, but I won’t be returning to the restaurant.