Ciska B

Extremely Disappointing Experience with VAPS

I will never use VAPS again. I left our pickup with them from the 15th to the 18th of July. Unfortunately, I forgot four bottles of perfume inside the vehicle. When we got the pickup back, one full box of perfume was missing, and the other box had been opened, with the bottle gone. Yes, I do realise you’re not supposed to leave valuables in a vehicle—but still. I can’t believe someone would actually think it’s okay to take something that doesn’t belong to them. It’s basic decency and respect. To make matters worse, the person who returned the pickup had the audacity to say, “Yes, we cleaned your pickup nicely.” As if that somehow justified the theft. This was a complete breach of trust. I would strongly advise others to think twice before using VAPS. Keep your belongings safe—and maybe look for a company that values honesty and accountability.