Lwazi C

POOR SERVICE AND HORRIBLE COMMUNICATION

I HAD A BAD EXPERIENCE WITH BADELA TAVELLING FROM MTHATHA TO CAPE TOWN. I FIND IT DISAPPOINTING THAT THEY DO NOT COMMUNICATE IN THEIR SLIPS WHERE THE PICK UP POINTS ARE LIKE OTHER NORMAL BUSSES. I WAS SAD TO WAIT FOR MORE THAN AN HOUR, THEN CONTACTING THEIR CALL CENTRE WHICH WENT ON VOICE MAIL A COUPLE OF TIMES HEARING A RUDE AGENT WHO WAS NOT EMPATHETIC AT ALL. IM JUST VENTING I KNOW THESE COMPLAINTS WONT GO ANYWHERE BUT I AM DISAPPOINTED, COMPANIES LIKE THESE DO NOT DESERVE ANY SPACE IN INDUSTRIES THAT SHOULD BE EVERYDAY PEOPLE CENTRED