BT
Badela Transport
Unclaimed Business
BT
Badela Transport
Unclaimed Business
3 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
TrustIndex
0
Ranking
#23
in Transportation & Logistics
NPS Score
-100
Recommended: Unlikely
Review Distribution
1|3 Reviews
Jun '25 - May '26
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
Frequently Asked Questions About Badela Transport
Badela Transport has a TrustIndex of 0 out of 10 on Hellopeter, based on 3 reviews in the last 12 months. Hellopeter has tracked Badela Transport across 14 total reviews. How is the TrustIndex calculated? →
Recent reviews (3)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceEE
LC
Lwazi C
1 reviews | Active since Jan 2020
22 Jul 2025, 09:22
POOR SERVICE AND HORRIBLE COMMUNICATION
I HAD A BAD EXPERIENCE WITH BADELA TAVELLING FROM MTHATHA TO CAPE TOWN. I FIND IT DISAPPOINTING THAT THEY DO NOT COMMUNICATE IN THEIR SLIPS WHERE THE PICK UP POINTS ARE LIKE OTHER NORMAL BUSSES. I WAS SAD TO WAIT FOR MORE THAN AN HOUR, THEN CONTACTING THEIR CALL CENTRE WHICH WENT ON VOICE MAIL A COUPLE OF TIMES HEARING A RUDE AGENT WHO WAS NOT EMPATHETIC AT ALL. IM JUST VENTING I KNOW THESE COMPLAINTS WONT GO ANYWHERE BUT I AM DISAPPOINTED, COMPANIES LIKE THESE DO NOT DESERVE ANY SPACE IN INDUSTRIES THAT SHOULD BE EVERYDAY PEOPLE CENTRED
Helpful (0)
|Replies (0)LC
Lwazi C
1 reviews | Active since Jan 2020
22 Jul 2025, 09:22
POOR SERVICE AND HORRIBLE COMMUNICATION
I HAD A BAD EXPERIENCE WITH BADELA TAVELLING FROM MTHATHA TO CAPE TOWN. I FIND IT DISAPPOINTING THAT THEY DO NOT COMMUNICATE IN THEIR SLIPS WHERE THE PICK UP POINTS ARE LIKE OTHER NORMAL BUSSES. I WAS SAD TO WAIT FOR MORE THAN AN HOUR, THEN CONTACTING THEIR CALL CENTRE WHICH WENT ON VOICE MAIL A COUPLE OF TIMES HEARING A RUDE AGENT WHO WAS NOT EMPATHETIC AT ALL. IM JUST VENTING I KNOW THESE COMPLAINTS WONT GO ANYWHERE BUT I AM DISAPPOINTED, COMPANIES LIKE THESE DO NOT DESERVE ANY SPACE IN INDUSTRIES THAT SHOULD BE EVERYDAY PEOPLE CENTRED
0
Replies (0)ZS
Zikhona S
1 reviews | Active since Jan 2020
6 Jul 2025, 23:28
Unpleasant experience
I recently had the unfortunate experience of traveling with Badela Bus Company on Sunday, 29 June 2025, from Cape Town to the Eastern Cape. This trip turned out to be not only stressful but deeply disappointing due to a combination of poor service, lack of communication, and disregard for passenger safety and comfort. To begin with, the bus was delayed by 1 hour and 30 minutes. While we were informed there would be a delay, we were told it would be just 45 minutes—clearly, that was not the case. As the journey proceeded, we made stops around Paarl or Worcester to pick up additional passengers. To my shock, these passengers boarded with large and inappropriate items such as gas stoves, doors, windows, and even fridges—items that, by any reasonable standard, should not be allowed on a passenger bus due to weight and safety concerns. Several passengers, including myself, raised concerns about the evident overloading and insisted the bus be weighed for safety reasons. Not only was this request ignored, but to make matters worse, there were around 3 to 4 passengers standing due to lack of seating—something that should never happen on a long-distance bus trip. During this chaotic period, the bus owner appeared. When confronted by understandably upset passengers, the owner's response was appalling. He dismissed everyone's concerns and stated, “If you are not pleased, you are allowed to take your money and go back to Cape Town.” At this point, we were already around Worcester, far from Cape Town, making this suggestion both impractical and insulting. This kind of attitude reflects extremely poor customer service and a complete lack of professionalism. Things got worse. Hours after leaving Worcester, around the Touws River area (shortly after the tunnel), the bus broke down and simply stopped operating. We were stranded there for 2 to 3 hours with no communication from staff. We only learned what was happening by overhearing the drivers' conversations, which is unacceptable. Eventually, a replacement bus was arranged, but it was significantly smaller and could not accommodate everyone. This forced passengers—including children—to sit on each other’s laps or crowd uncomfortably. Complaints about this situation were met with indifference from the staff, who showed no urgency or concern about the conditions we were forced to endure despite having paid for our tickets. By the time we reached Queenstown early Monday morning, passengers were tired, hungry, and in desperate need of a restroom break. When we requested a short stop, the driver responded with an incredibly rude attitude, saying he was tired and that he was doing us a favor. That’s not a favor—that’s your job. If he wasn't prepared or willing to transport us, then the original drivers should have completed the journey. This entire experience left a bitter taste. The service was disorganized, unsafe, and disrespectful. From the owner’s dismissive attitude to the drivers’ lack of professionalism and empathy, this was by far the worst transport experience I’ve ever had. I would strongly advise against using Badela Bus Company. Passenger safety, comfort, and basic communication were all ignored. No one should have to go through what we did.
Helpful (0)
|Replies (0)ZS
Zikhona S
1 reviews | Active since Jan 2020
6 Jul 2025, 23:28
Unpleasant experience
I recently had the unfortunate experience of traveling with Badela Bus Company on Sunday, 29 June 2025, from Cape Town to the Eastern Cape. This trip turned out to be not only stressful but deeply disappointing due to a combination of poor service, lack of communication, and disregard for passenger safety and comfort. To begin with, the bus was delayed by 1 hour and 30 minutes. While we were informed there would be a delay, we were told it would be just 45 minutes—clearly, that was not the case. As the journey proceeded, we made stops around Paarl or Worcester to pick up additional passengers. To my shock, these passengers boarded with large and inappropriate items such as gas stoves, doors, windows, and even fridges—items that, by any reasonable standard, should not be allowed on a passenger bus due to weight and safety concerns. Several passengers, including myself, raised concerns about the evident overloading and insisted the bus be weighed for safety reasons. Not only was this request ignored, but to make matters worse, there were around 3 to 4 passengers standing due to lack of seating—something that should never happen on a long-distance bus trip. During this chaotic period, the bus owner appeared. When confronted by understandably upset passengers, the owner's response was appalling. He dismissed everyone's concerns and stated, “If you are not pleased, you are allowed to take your money and go back to Cape Town.” At this point, we were already around Worcester, far from Cape Town, making this suggestion both impractical and insulting. This kind of attitude reflects extremely poor customer service and a complete lack of professionalism. Things got worse. Hours after leaving Worcester, around the Touws River area (shortly after the tunnel), the bus broke down and simply stopped operating. We were stranded there for 2 to 3 hours with no communication from staff. We only learned what was happening by overhearing the drivers' conversations, which is unacceptable. Eventually, a replacement bus was arranged, but it was significantly smaller and could not accommodate everyone. This forced passengers—including children—to sit on each other’s laps or crowd uncomfortably. Complaints about this situation were met with indifference from the staff, who showed no urgency or concern about the conditions we were forced to endure despite having paid for our tickets. By the time we reached Queenstown early Monday morning, passengers were tired, hungry, and in desperate need of a restroom break. When we requested a short stop, the driver responded with an incredibly rude attitude, saying he was tired and that he was doing us a favor. That’s not a favor—that’s your job. If he wasn't prepared or willing to transport us, then the original drivers should have completed the journey. This entire experience left a bitter taste. The service was disorganized, unsafe, and disrespectful. From the owner’s dismissive attitude to the drivers’ lack of professionalism and empathy, this was by far the worst transport experience I’ve ever had. I would strongly advise against using Badela Bus Company. Passenger safety, comfort, and basic communication were all ignored. No one should have to go through what we did.
0
Replies (0)KN
Kholosa N
1 reviews | Active since Jan 2020
17 Apr 2025, 12:15
Rebooking tickets
Horrible experience with this Company,my brother and I booked a ticket online due to unforeseen circumstances we saw that we won’t make time for our bus.we followed the bus regulations and call in 2 hours before the departure time and explain to them due to network issues we unable to provide the picture of the ticket which They can easily locate us in their list if they were interested to help,I advised the lady that I can give the reference number over the phone which she declined as a result of their incompetence we lost our money even though we informed them in time. You guys are horrible and your customer skills sucks😡😡😡
Helpful (0)
|Replies (0)KN
Kholosa N
1 reviews | Active since Jan 2020
17 Apr 2025, 12:15
Rebooking tickets
Horrible experience with this Company,my brother and I booked a ticket online due to unforeseen circumstances we saw that we won’t make time for our bus.we followed the bus regulations and call in 2 hours before the departure time and explain to them due to network issues we unable to provide the picture of the ticket which They can easily locate us in their list if they were interested to help,I advised the lady that I can give the reference number over the phone which she declined as a result of their incompetence we lost our money even though we informed them in time. You guys are horrible and your customer skills sucks😡😡😡
0
Replies (0)PN
Phakama N
1 reviews | Active since Jan 2020
10 Apr 2025, 22:43
Badela bus transport experience
Bus was old, chairs were not reclaibable, it was too hot, the driver was stopping in unsafe indecent places for passages to pee. I reached Mthatha with swollen feet. In the way they changed us to a different more comfortable Bus. But why use the old Bus in the first place
Helpful (0)
|Replies (0)PN
Phakama N
1 reviews | Active since Jan 2020
10 Apr 2025, 22:43
Badela bus transport experience
Bus was old, chairs were not reclaibable, it was too hot, the driver was stopping in unsafe indecent places for passages to pee. I reached Mthatha with swollen feet. In the way they changed us to a different more comfortable Bus. But why use the old Bus in the first place
0
Replies (0)S
ST
Sisipho T
1 reviews | Active since Jan 2020
7 Mar 2025, 14:25
Badela tours worst service
Worst bus ever, left the station before the exact time it was supposed to leave, and they said I should use another bus that will be there in the next 2 hours Jobela, of which the bus broke down and we were only picked by this other Badela bus only after 7 hours, the lady at their head office with the number 0631263277 is the most rude employee I have ever spoke to and their drivers. U shall never book this bus, unless you have time to get bored.
Helpful (0)
|Replies (0)ST
Sisipho T
1 reviews | Active since Jan 2020
7 Mar 2025, 14:25
Badela tours worst service
Worst bus ever, left the station before the exact time it was supposed to leave, and they said I should use another bus that will be there in the next 2 hours Jobela, of which the bus broke down and we were only picked by this other Badela bus only after 7 hours, the lady at their head office with the number 0631263277 is the most rude employee I have ever spoke to and their drivers. U shall never book this bus, unless you have time to get bored.
0
Replies (0)JM
Justine M
1 reviews | Active since Jan 2020
6 Jan 2025, 10:18
Reckless and Dangerous Driving
First time I have ever reported bad driving. We were doing 120 km/hr about 1 hour before Lainsburg. A Badela bus overtook us at around 140 km/hr, and then another 5 vehicles on a blind rise.Nearly caused a huge accident, it was terrifying. I called the number on their website and the incredibly rude woman said I was lying because 'their busses can't go above 100' When I asked if she were the Manager she hung up on me. If you value your safety do not us this bus service.
Helpful (0)
|Replies (0)JM
Justine M
1 reviews | Active since Jan 2020
6 Jan 2025, 10:18
Reckless and Dangerous Driving
First time I have ever reported bad driving. We were doing 120 km/hr about 1 hour before Lainsburg. A Badela bus overtook us at around 140 km/hr, and then another 5 vehicles on a blind rise.Nearly caused a huge accident, it was terrifying. I called the number on their website and the incredibly rude woman said I was lying because 'their busses can't go above 100' When I asked if she were the Manager she hung up on me. If you value your safety do not us this bus service.
0
Replies (0)