Lufuno G

Petals express rude customer service and unprofessional delivery drivers and assistants

By far the worst experience with a courier service that ruined my whole entire day,they do not deliver until you do a follow up and complaint with that having to deal with rude staff from the receptionist to Managers and delivery driver ,they will drop phone calls and put you on hold once they here you have a complaint ,my partner had an injury and simply had asked for assistance to the house since they had come in with a 4 ton truck which isn’t allowed in our estate,they simply declined spoke vulgar language and drove away with our staff simply because it wasn’t his job to carry boxes of furniture,mind you he has a delivery assistant,so they had expect to drop the items outside our estate which is against the rules that were explained to them by security only for me to complain about the behaviour for the operations Manager to drop the call on me.Very unprofessional people!