Amina A

I had one of the worst experiences at Wok n Roll

I had one of the worst experiences at Wok n Roll. I paid R1200, showed proof it went off my bank, yet staff claimed it didn’t reflect and demanded I pay again. Four waiters surrounded us, and when I said I’d never experienced this before, one rep****, “It’s happened to a lot of our customers.” I said, “So you know this happens, yet continue overcharging with no refund or timeline?” An Asian man, who seemed to be the manager, laughed in my face and walked away. My boyfriend paid again under pressure, so we were charged R2400 for a R1200 bill. I asked for a refund and was told “maybe Monday,” “maybe Tuesday,” “I don’t know.” No receipt, no confirmation, no accountability. When I expressed frustration, a waiter rolled his eyes and walked away mid-conversation. I eventually walked out disgusted. This place is careless, unprofessional, and disrespectful. I’ll be warning everyone to stay far away.