KL
Kholofelo L
Active since Jul 2025
2
Reviews
0
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Reviews
2 reviews7 months ago
Unprofessional Service – Misleading and Unauthorized Tracker Installation
I am extremely disappointed with my experience at Renault Motors Boksburg, particularly with the salesman Pontsho. The service I received was unprofessional, misleading, and unacceptable. Pontsho promised multiple cars, gave conflicting information about availability, and failed to follow through despite my repeated efforts. I even visited the dealership on Monday and ended up leaving around 7 PM for things that were never properly handled. The most serious issue is that a car tracker was installed on my vehicle without my knowledge or consent, for a 36-month period. I only discovered this through statements, not through any communication from the dealership. When I raised the issue, I was given excuses and run-arounds. Pontsho even told me that I “have made him suffer enough” and that I should resolve it myself. I called his manager Mpho whom I trusted at first but also disappointed. He told me I can't cancel it, then I continued to ask what can be done then he said he will get back to me...he never did. I sent him a WhatsApp and email which he never responded to. It is completely unacceptable for a dealership to install a tracker without informing the customer, expect the customer to manage the cancellation, and behave dismissively when confronted. This is a clear violation of trust and customer rights. I am requesting that Renault Motors Boksburg management investigate this matter, address the unprofessional behavior of the staff, and take corrective action. This experience has been extremely frustrating and stressful, and I do not recommend this dealership to anyone.
0 replies
9 months ago
Exceptional Service from the Ooba Team!
I want to thank the amazing team at Ooba for their outstanding support and professionalism throughout my home loan journey. From the moment I submitted my application to the final approval, everything was handled with care, speed, and clear communication. A special thank you to Mercia and Priya who assisted me — you were consistently warm, efficient, and truly made me feel confident every step of the way. Your guidance, patience, and quick responses made this stressful process feel smooth and manageable. It was an absolute honour having Ooba walk this journey with me. I will definitely recommend your service to anyone applying for a bond!
53 replies
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1 Star
1 (50%)