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Willis S
Active since Aug 2025
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2 reviews2 months ago
Medicross Walmer, Gqeberha
Excellent doctors let down by severe administrative incompetence It is regrettable that doctors with such good reputations at this practice are being undermined by the front-desk staff. While the medical care is high quality, the administrative process is an obstacle course that patients should not have to navigate. My experience with the reception team has been consistently unprofessional, ranging from calls being terminated mid-conversation to a complete lack of empathy. However, the most concerning issue is their inability to manage basic bookings accurately. Recently, I called to book a consultation for a sensitive medical matter that required a specific appointment type. The receptionist failed to book the correct slot. It was only because I double-checked via the online system that I realized the error. I had to create a new booking online myself to ensure I would actually be seen for the correct issue. Ironically, the receptionist later called me to 'correct' the time of my online booking, confirming that the original telephone booking was completely mishandled. Patients seeking help for serious health concerns should not have to audit the receptionist’s work to ensure they get the care they need. To Management: Your reception staff are the first point of contact for vulnerable people. The current level of apathy and inaccuracy is a liability to your practice. I strongly suggest future patients bypass the front desk entirely and book online to avoid these errors.
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2 months ago
Medicross Walmer, Gqeberha -AVOID!
What is wrong with this place? The receptionists should be fired. Horrible, horrible incompetency. You DO NOT feel welcome at this practice. AVOID! I am fed up with the attitude from the *********** receptionists. Multiple times in the past they have hanged up on me mid conversation. They treat you like you have committed a crime in person and have absolutely no empathy. It is a pity that doctors with a good name have to be dragged down into the dirt by incompetency. Just read the Google review comments. I am NOT the only one. When is Medicross going to do something about this?? How do you tolerate *********** staff to manage your reception? Today was a big day for me taking a step to correct my life with a well-spoken of doctor for an issue that I cannot ignore any longer. The LAST thing I needed was to be angered in a sensitive situation by *********** staff NOT suitable for their position. Let me not forget to add that the once again, *********** receptionist, booked me for the wrong consultation. If I didn't go online to make a booking AFTER talking to the receptionist, I would have showed up there today just to be told that I made the wrong booking and should have said something, because that is just how they are. It took making a booking online for the receptionist to phone me back and inform me the type of booking I made will only be available at "x" time and not the "x" time that she booked me for over the phone. Maybe next time ask a patient WHY they need to see a doctor. Funny thing is that I asked for a specific doctor in regard to ADHD/ASD, yet she failed to do her job and make a booking for the appropriate reason. It literally took making a second booking online to get it right because I just KNEW that there's going to be a mistake, and I was right... no surprise there. Avoid this place.
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