Onthatile M

Misleading Price Tag and Unprofessional Handling by Management

Subject: Misleading Price Tag and Poor In-Store Service I am highly disappointed with my recent experience at Replay Jeans -Atterbury. My dad found an item (T-shirt) clearly marked with a sale price R750, only to be told at the till that the price was incorrect and I would have to pay a higher amount (R990). This is not only misleading, but also frustrating as a customer who re**** on the price displayed. When we raised the issue with the staff, we were dismissed by an employee and the store manager . Without any effort to honour the marked price, we were told that customers tend to change prices on certain clothing. As a paying customer, I feel disrespected and let down. The way this matter was handled lacked transparency, professionalism, and courtesy. The Consumer Protection Act states that advertised prices should be honoured unless there’s a genuine and immediate correction, which did not happen. The store manager contacted manager, Mr. Mike, to escalate the matter, yet we weren’t even given the courtesy of speaking to him directly. No one took accountability or made any effort to honour the price that was displayed. I would like: Feedback on why we were denied the opportunity to speak with Mr. Mike. A formal explanation of why the displayed price was not honoured. This experience has left a bad impression and made me question the store’s integrity. I hope this matter is resolved promptly. Regards, Bennie Hlongwane 0826009428 ⸻ Let me know if you’d like it customized further with your store name, the item, or price.