Rebekka S

Refund hassles

I have had a very disappointing experience with OUP. First a book on "print on demand" is suddenly "out of print". I wonder how that can be. A refund is promised, but nothing happens. And when the refund is queried it still takes ages to process. Now - almost 8 weeks after the initial order and payment - I am still waiting to have this matter resolved. Very bad service.