Arielle A

APPALLING COSTUMER SERVICE! RUDE ANS UNRELIABLE STAFF MEMBERS. ABRASIVE, ANTAGONISING AND AGRESSIVE OWNER!

Background • I have always communicated promptly when rescheduling or cancelling appointments, usually several days in advance. • I have never been a no-show. Incident on 4 July • The day before my appointment, I received a call I could not answer due to work. I responded via WhatsApp, which has been our normal communication method. • On the day, I called ahead to say I would be 5 minutes late. My calls to the branch were not answered. • I was later told I could still attend, but was not informed that the branch had moved. • I arrived at the old address on time, only then realising the location had changed. • My calls and messages to find the new location were ignored, despite being read. • When I eventually found the new branch, I was 15 minutes late. Staff did not engage constructively on arrival. Key Issues 1. Multiple system profiles were created for me, causing booking errors. 2. I was incorrectly recorded as a “no-show” despite communicating throughout. 3. Calls and messages were deliberately not answered because I had missed a previous call. 4. Location change was not communicated in advance. 5. No follow-up or accountability after the incident. Impact • Wasted time, fuel, and unnecessary stress. • Incorrect records now on my profile. Management Response • After I sent a formal email, the owner phoned me. • During the call, the owner raised their voice, accused me of being ******, stated I was in the wrong, and told me “we are not a fit.”