Linda M

Don’t buy from Lava Fires in Eastgate Sandton

We purchased a gas heater from Lava Fires in 2024 and barely a year in the heater doesn’t work. We called the Lava offices several times and spoke to a Jerome who promised to send a gas installer over to our house. No one came and it’s been over a month since we first reached out to them via calls and several emails. Everytime we follow up we are told they’ll send someone and NO ONE has bothered to assist us. The whole winter we were without heat. We’ve only used the heater a handful of times and we cannot understand how it no longer works. Your after sales service is the worst - calls are not answered and if they get answered promised are made but never kept. I regret buying from them. 🚮