CH
Chris H
Active since Aug 2025
2
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2 reviews7 months ago
Garage Door still not delivered after 11 months — refund still outstanding
I contacted Martie at The Garage Door People (Ballito) in October 2024 for a new garage door. She responded quickly, sent a quote, and I paid in full. Despite many assurances, as of September 2025 I still do not have a door, and no refund has been paid. Timeline (high level): Oct 2024: Quote received and paid in full. Nov 2024 – early 2025: Repeated messages that installation would happen “today” or “tomorrow,” including “the installer is doing yours today.” None of these dates materialised. Mid-2025: I was told money was “owed on my door.” I even offered to settle any shortfall to get the door delivered (as that would be cheaper than starting over). This was declined, which raised concerns that the door may never have been ordered. Mid-2025 – Sep 2025: Multiple promises to start repaying the full amount; no payments received. I have WhatsApp/email correspondence to support this sequence. I understand projects go wrong, and a sincere apology with a concrete plan would have gone a long way. Unfortunately, I’ve received conflicting assurances and missed commitments for months. This has been time-consuming and costly, and I feel a responsibility to warn other customers based on my experience. Requested resolution: Immediate full refund, or A confirmed installation date within 7 business days, with the door supp**** and installed in full, plus a written commitment to meet that date. If this isn’t resolved promptly, I’ll continue with formal escalation through the appropriate channels.
0 replies
7 months ago
Great online journey, but a simple R4,000 refund has become a saga
Buying with WeBuyCars was a 5-star experience—the front-end stack/UI and overall process were excellent, and I did purchase a car successfully. My issue: I paid a R4,000 auction deposit on a car where I was the only bidder. I later asked to cancel because I’d found another (more expensive) car to buy with WeBuyCars. I was told to deduct the deposit from the final invoice, but I paid via the Ozow link (can’t change the amount) and was assured I’d be refunded. Weeks later, repeated WhatsApps, emails and calls—promises of escalations/call-backs—no refund. Collection experience also disappointed: I flew to JHB and the car was dirty inside and out, smelled of smoke, and had an empty tank. By comparison, a dealer via AutoTrader delivered another car to my house (also ex-JHB), spotless, full tank, with a small gift, and they owned the hiccups. What I want: Refund my R4,000 deposit and close the loop in writing.
53 replies
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