Siyabonga S

Kia Springfield - Formal Complaint – Unacceptable Service Experience at Your Dealership

To Whom It May Concern, I am writing to express my utter disappointment and frustration with the appalling service I received from your dealership in May this year. The entire experience has been nothing short of a nightmare, and it is deeply concerning considering that I purchased my vehicle from this very dealership. When my car experienced mechanical issues, I brought it in with the expectation of receiving professional support. Fortunately, the problem was eventually found to be covered under warranty. However, the journey to that resolution was marred by shockingly poor service—particularly from the Service Manager, whose conduct throughout this ordeal was completely unacceptable. I was subjected to numerous delays and a complete lack of communication, to the point where I was forced to spend my own money just to keep things moving. This, despite the fact that the repair should have been handled entirely under the warranty. To make matters worse, I am still waiting for the corrected invoice I was promised. The original invoice was inaccurate, and I was assured I would receive the revised version via email—yet, to this day, nothing has been sent. Adding insult to injury, I received multiple calls asking me to rate the service. I voiced my dissatisfaction clearly and was promised a follow-up call that never came. This lack of accountability and follow-through is simply disgraceful. It is beyond disappointing to be treated this way by a dealership where I entrusted my hard-earned money to purchase a vehicle. The entire experience has left me questioning whether customer care and professionalism mean anything to your team. I expect immediate action to resolve the outstanding issue of the invoice, and I would also appreciate an official explanation—and apology—for the unacceptable service I’ve endured.