Selena R

Horrible Service

I recently had a very disappointing and upsetting experience at Sona Nails and Laser. I had booked a nail combo and they agreed to take me as the last client, with the arrangement that I would return to complete the service. Since I cannot take morning appointments due to my work schedule, I requested another late slot. To my shock, I was then told that my money had been forfeited simply because I didn’t show up at a time that I never agreed to in the first place. When I tried to explain, instead of professionalism I was met with hostility I was yelled at, called a ****, and told outright that my money would not be refunded. I was spoken to with such rudeness and disrespect Not only was I ****** of my money, but also of the basic courtesy and respect a paying customer deserves. This was an awful experience and I would not recommend this business to anyone.