Gustav S

The Worst Service Provider I’ve Ever Dealt With

If I could give zero stars, I would. My entire experience with IS Metering has been nothing short of disgusting. Their so-called “service” is nothing more than a scheme to squeeze every possible cent out of tenants while offering absolutely nothing of value in return. Shameless Billing Practices: They happily tack on arbitrary charges (like disconnection fees) that are nowhere supported in the contract, then hide behind generic emails and pre-written reminders. Efficiency only seems to exist when they are demanding or collecting money. Withholding of Deposits: My deposit was essentially held hostage until I chased them for weeks. Instead of simple transparency, I was met with repeated run-arounds, contradictory explanations, and sudden “corrections” to my balance — conveniently never in my favour. Appalling Communication: Queries are either ignored or answered with smug, copy-paste responses that don’t address the actual issue. They’re lightning fast when it comes to sending out payment demands, but painfully slow when tenants request clarity or a statement. Customer Exploitation: The entire process left me feeling like IS Metering exists purely to exploit rather than serve. Tenants are treated as walking ATMs, not customers. To sum it up: IS Metering is the worst company I have ever dealt with. The stress, the arrogance, the predatory billing — it’s a disgrace. If you have the option to avoid them, run in the opposite direction. They do not care about fairness, they do not care about transparency, and they absolutely do not care about their customers. Shame on IS Metering for calling this “service.”