Sibahle M

Locked Out of My Own Home – No Access for Over a Month

When I moved into the Avenoir apartments (which is a complex managed by Residentia trust), I was told I had to pay for a parking bay to keep the main gate remote. Since I don’t own a car, I handed the remote back and was told I could use the pedestrian gate instead. For over a month now, the pedestrian gate has been locked and out of service. This means I cannot freely enter or exit my own home without relying on other residents to open the main gate for me, which is frustrating, unsafe, and completely unreasonable. I have already contacted management, but instead of giving me a temporary solution (such as returning the remote), I was only told the pedestrian gate would be “fixed soon.” Weeks later, nothing has been done. At this point, I feel like a prisoner in my own home. I urgently request that either the pedestrian gate is repaired immediately or I am provided with a remote for the main gate until the issue is resolved.