Dorothea J

The Skullery should be called The Skullduggery

Worst online shopping experience ever! The dress ordered was a different colour to the website description, the size was wrong, the fabric wasn’t pure linen, the dress was badly made - even the neckline is uneven. The worst thing is the utter lack of a response to any enquiries or complaints. An online message regarding sizing was ignored, follow up emails were similarly ignored. There's no phone number, only a Whatsapp number, which didn’t respond to my message. There are at least 3 email addresses, none of which responded to my queries. It took 2 weeks to receive an email advising that the dress had been shipped. My reply to this mail, again stating my concerns, was ignored, as was a post on their Facebook page. The courier service took almost 2 weeks to deliver. By that time any hope of returning the substandard dress for refund had faded. In any event, reading the company’s long list of terms & conditions, they cover themselves so comprehensively that I doubt they've ever refunded anyone for anything. A complete ******* from a small local business. They should be ashamed of themselves!