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Faizel B
Active since Apr 2011
4
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4 reviews15 months ago
Excellent Service when Purchasing my New Audi
I have had an exceptional experience purchasing my vehicle from Audi. From the moment I walked into the showroom, Ashley and Emmanuel demonstrated professionalism, attentiveness, and a genuine commitment to customer satisfaction. They are knowledgeable, patient, and took the time to understand my preferences, ensuring I found the perfect car for my needs. They provided clear explanations about the features, financing options, and after-sales services, which made the entire process seamless and stress-free. What stood out the most was their attention to detail and willingness to go above and beyond to accommodate my requests. I truly felt valued as a customer, and their dedication to delivering a top-tier experience exceeded my expectations. I would highly recommend Ashley and Emmanuel at Audi Umhlanga to anyone looking for not only an excellent vehicle but also a premium and hassle-free buying experience.
0 replies
67 months ago
Support and Service delivery questionable
I am a very unhappy customer as recently my 50 mb line has dropped to speeds of 1 or 2 mbs and every time its a line refresh and works for a few days and the problem re-occurs. So today apart from dropping speeds the line was actually going down every couple of minutes and then it went dead and came back up. The issue is intermittent but after 3 months of back and forth with the same issue I would expect some sort update on the cause of the actual issue. I am at the point of questioning why did I take on the service if support and after sales is questionable. Support responds hours or days later later on a intermittent issue. Obviously the problem is not there after a while cause its intermittent. All I ask is a reason as to why I am having my line and speed drop intermittently be it hourly or daily the issue persists and the resolution is always a line refresh and lets monitor. Also worth a mention ..every time I call I wait for at least 7 mins before the call gets answered by a different department and then the back and forth on transfer to get hold of support. You guys need to up you service delivery and support and give listen to what the client is saying. highly unsatisfied client
265 replies
73 months ago
Unhappy with no feedback on accounts query
I have just signed up with Home-Connect and they had a promotion of 30 days free I fell into timeline of the promotion and I had to request it. I got a invoice which I have disputed and the said they will waver the cost. I now get a sms saying I will be double charged. No responses on my mail I have called maybe 6 times and holding on the phone up +20 mins in some instances. I have logged a ticket, sent a mail and called. What kind of customer service response is this.
315 replies
73 months ago
Very happy client
I was in a position where I needed to work from home but with a broken adsl line and 3 weeks later with no fix I opted to go with fiber from Home-Connect. From the time I picked the up the phone for assistance on the registration page till the time setup was completed I was impressed by the customer and technical service with a positive attitude. Kept me sane and there was no setup pray it works it just worked. Thanks Home-Connect
105 replies
Review Distribution
5 Star
2 (50%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (25%)
1 Star
1 (25%)