Sbusiso N

Cobol Finance - Poor Customer Resolution to ITC Update

Cobol Finance has been pathetic. I paid off my account over 3 years ago and they show up on my ITC profiles as in default. I've requested on email and telephonically for them to update my profile on ITC, and that was over 5 months ago. When I call, I'm referred to some else every time. It is frustrating.