Amanda L

Complaint! Misrepresentation by Agent: Kelebogile Matlou regarding property sale

!!!! Complaint: Misrepresentation by Estate Agent Regarding Property Sale I would like to raise a serious concern regarding the unprofessional conduct I experienced with Exp Realty SA, specifically with Kelebogile Matlou. Our first interaction took place on 26 August 2025 at 9:30 am via WhatsApp, where I enquired about a property in Bloubosrand, Randburg. The agent only responded the following day, informing me that she was away for the week and would return on Monday, 1 September 2025. I requested that she follow up with me regarding the property, but she failed to do so. On Monday, 1 September 2025, I again requested a viewing for the same property. My messages were ignored until I insisted, at which point she finally responded on The 2nd of September 2025 at 3:00 pm, stating that the house had already been sold. However, upon checking, I discovered that the property was still actively listed on the website, which constitutes a clear misrepresentation of facts. This level of service is highly disappointing and falls short of the professional and ethical standards expected from a registered property practitioner. I strongly urge Exp Realty SA to take accountability for this matter and ensure that such misleading conduct is not repeated.