Phillip D

BAD SERVICE AT LOMBARD TYRES POTCHEFSTROOM

Subject: Formal Claim – Faulty Battery (Technical Report Attached) This is regarding the faulty battery purchased at Lombard Tyres, Potchefstroom. Please note the following: 1. The person you referred to is my daughter, Susa, not my wife [1]. 2. The faulty battery has already been recycled and is therefore not recoverable [2]. 3. Attached is the technical report from Jaun Erasmus (Le****), which confirms the battery was defective (dead cell, incorrect fitment, and replacement required) [3]. 4. The report further shows the battery was undersized for the vehicle (628 fitted instead of 639), loose in its bracket, and failed testing with a dead cell [4]. 5. In terms of the Consumer Protection Act (South Africa), suppliers remain liable for defective goods at point of sale, regardless of subsequent recycling [5]. 6. The defect contravenes BMP (Battery Manufacturing Practices) and ISO 9001 quality management principles, which require correct specification, fitment, and performance standards [6]. I therefore expect the claim to be honoured and the faulty battery refunded in full. The defect was established and documented before recycling, and liability cannot be avoided. Please arrange for settlement accordingly. Kind regards, Phillip J. van Dyk Retired Colonel, SANDF Legal Strategist | Heritage Archivist | Studio Glass Artist Potchefstroom, North West Province, South Africa 📧 vandykpj@jenny.co.za 📞 084 058 6765 🏦 Banking Details (for settlement): • Account Holder: Phillippus Van Dyk • Account Number: 1090231148 • Account Type: Current Account (CA) • Bank Name: Nedbank • Branch Code: 198765 ________________________________________ 📑 References [1] Correction of misstatement in Pierre Loock’s email (wife vs. daughter). [2] Battery already recycled, not recoverable. [3] Technical report by Jaun Erasmus (Le****), dated 26 November 2025. [4] Report findings: undersized battery (628 vs. 639), loose bracket, dead cell. [5] Consumer Protection Act (South Africa), supplier liability for defective goods at point of sale. [6] BMP (Battery Manufacturing Practices) and ISO 9001 principles on specification, fitment, and performance compliance.