Vanessa D

Rotten food and poor management response

We ordered the grilled calamari and it was completely rotten, the smell alone was unbearable. The waiter handled the situation professionally and took the dish back immediately, even informing the manager and requesting that he come and apologise. Despite this, the manager chose to ignore us and continued keeping himself busy until we left. This level of management behaviour is unacceptable. It shows a lack of accountability and disregard for customer experience, especially when the floor staff were doing their best to resolve the issue. They asked for my contact details and I sent them as requested, yet it has now been over a week with no response. This further reinforces the poor customer care and lack of responsibility from management.