Dane D

Horrible experience at Bras and things Clearwater

I had a ********** experience at this store Clearwater. The first staff member made me feel judged for the size I requested and told me they don’t carry “that size,” in the sale section and was very unhelpful and was rude and the lack the empathy that I would expect in a store such as this (an upmarket underwear store. After trying on a smaller size which I knew would not fit I came back into the front of the store. I was then handed over to another staff member, for reasons never explained, and when I asked her to show me the normal stock, she simply said they only had neutral colors in that size and then walked away, leaving me standing there. The lack of professionalism, care, and respect made me feel extremely uncomfortable and unwelcome. Staff appeared disinterested , untrained, and unwilling to assist in any meaningful way. For a brand that markets itself as luxury this service was nothing short of appalling. This level of service in unacceptable and entirely inconsistent with the brands supposed inclusive standards. I expected excellence and reserved indifference and I will not be returning and I would NOT recommend this branch to anyone.