Sindiswa D

Webantics did not have stock but haven't given money back- a month

On the third of this month, I ordered a notebook I really liked, advertised in Webantics. Paid in full. I get a response: Not is stock. I think ok, that happens. I send them the second choice, also not in stock. ok. This happens in the space of more than a week. Then I asked for a refund send my banking details with the account number. Instead, I was given a form to fill for a refund and I do on April 10th. To this day, despite my constant correspondence with them, 12 (twelve days) after submitting my refund form, I still don't have my money which was really urgent for me to get. So in summary: I buy form Webantics a computer that was not flagged as unavailable. Days later, I get a sorry. I recommend another one, I also get a sorry. I ask for my refund,and had a lot of correspondence on them with this but I still don't have it after 12 days of filling in their form. I really needed this money on Friday especially and they have no idea of the impact they have caused. I thought I was helping a brand grow but care doesn't seem to be reciprocated. I'm very disappointed.