W
Webantics.com
Unclaimed Business
W
Webantics.com
Unclaimed Business
0 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
Ranked In Electronics & Technology
#9NPS Score
0Unlikely
Ranking
#9
in Electronics & Technology
NPS Score
0
Recommended: Unlikely
Recent reviews (0)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceLG
Lorenzo G
1 reviews | Active since Jan 2020
11 Oct 2018, 12:03
Late Delivery/Slow Service
I placed an order on a Friday and was given an ETA for the following Wed. Item only shipped the Thurs after, with no further details available on the tracking site. Webantics.com failed to offer any express option or compensation for the delay. Weak apology from their agent; disappointing to receive such lax service, especially considering how competitive online tech retail is. Not recommended for time sensitive purchases.
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Lorenzo G
1 reviews | Active since Jan 2020
11 Oct 2018, 12:03
Late Delivery/Slow Service
I placed an order on a Friday and was given an ETA for the following Wed. Item only shipped the Thurs after, with no further details available on the tracking site. Webantics.com failed to offer any express option or compensation for the delay. Weak apology from their agent; disappointing to receive such lax service, especially considering how competitive online tech retail is. Not recommended for time sensitive purchases.
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Marvin M
1 reviews | Active since Jan 2020
23 Jul 2018, 18:14
No sense of customer service whatsoever, 2nd worst company I've ever bought from online (worst was a scam site)
So 3 May I buy an Asus gaming monitor but rather than ship it to me immediately I asked that they open it and test it. They do this for me (saving shipping costs) and find there's a bright dot, I inquire on the policy for this and since this is a high end Asus product Asus has a ZBD (zero bright dot policy). So great, in my mind I bought a product, it's faulty and falls under warranty so...replace? Not quite! WebAntics kept telling me that the product is end of life so Asus is no longer bringing it into SA to sell anymore. I explain to them I don't care about that because this isn't a sale it's a warranty replacement, that's different. Also they say there's no stock so they can't replace my unit yet for at least a month after I bought it they continued selling the monitor on their site so they never once explained how there can be NO stock and yet they're still selling it? Anyway we argued back and forth and it got nowhere so I tried to let Webantics off the hook by buying from loona.co.za but that's the worst 'shopping' site to buy from as referenced in my title. Those guys essentially ran away with the money, the site is down and I have a case open with SAPS, the case with my bank's fraud department is already closed seeing as how there's no money left in their account for me to claim against. But I would never have gone through the effort of buying the monitor a 2nd time if I'd just gotten good service from WebAntics and even after all my troubles and the loss I'd suffered they still refused to help me. In fact their MD (who name is Greig) refused to answer any of my emails and I called multiple times per day (2 to 4 times per day) but he refused to take my calls and never returned my calls either. It was so bad that the poor receptionist knew me by my phone voice already and she kept telling me she doesn't know what to tell me...I also asked to speak to Jackie or Jason (other sales people) but they too never ever provided any meaningful feedback, Jason seems to be the only one who at least tried to help me. In any event I ended up buying the monitor for a 3rd time, this time from Amazon. So I sent Amazon an email with a question or two, they sent ONE email response back that I felt put my concerns at ease and I placed my order with them last Monday, the next day I asked WebAntics to refund me for the purchase there and I gave them my bank details. Heck buying it off Amazon even saved me around R1,1k and worse than that I got my monitor delivered to me on Friday whereas I only tonight got my refund from WebAntics...so in essence I managed to get a product shipped to me around the globe before WebAntics was able to do a wire transfer...and odds are I wouldn't have gotten my money back from them today either if I didn't call and moan to Jason that this is taking way too long.
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Marvin M
1 reviews | Active since Jan 2020
23 Jul 2018, 18:14
No sense of customer service whatsoever, 2nd worst company I've ever bought from online (worst was a scam site)
So 3 May I buy an Asus gaming monitor but rather than ship it to me immediately I asked that they open it and test it. They do this for me (saving shipping costs) and find there's a bright dot, I inquire on the policy for this and since this is a high end Asus product Asus has a ZBD (zero bright dot policy). So great, in my mind I bought a product, it's faulty and falls under warranty so...replace? Not quite! WebAntics kept telling me that the product is end of life so Asus is no longer bringing it into SA to sell anymore. I explain to them I don't care about that because this isn't a sale it's a warranty replacement, that's different. Also they say there's no stock so they can't replace my unit yet for at least a month after I bought it they continued selling the monitor on their site so they never once explained how there can be NO stock and yet they're still selling it? Anyway we argued back and forth and it got nowhere so I tried to let Webantics off the hook by buying from loona.co.za but that's the worst 'shopping' site to buy from as referenced in my title. Those guys essentially ran away with the money, the site is down and I have a case open with SAPS, the case with my bank's fraud department is already closed seeing as how there's no money left in their account for me to claim against. But I would never have gone through the effort of buying the monitor a 2nd time if I'd just gotten good service from WebAntics and even after all my troubles and the loss I'd suffered they still refused to help me. In fact their MD (who name is Greig) refused to answer any of my emails and I called multiple times per day (2 to 4 times per day) but he refused to take my calls and never returned my calls either. It was so bad that the poor receptionist knew me by my phone voice already and she kept telling me she doesn't know what to tell me...I also asked to speak to Jackie or Jason (other sales people) but they too never ever provided any meaningful feedback, Jason seems to be the only one who at least tried to help me. In any event I ended up buying the monitor for a 3rd time, this time from Amazon. So I sent Amazon an email with a question or two, they sent ONE email response back that I felt put my concerns at ease and I placed my order with them last Monday, the next day I asked WebAntics to refund me for the purchase there and I gave them my bank details. Heck buying it off Amazon even saved me around R1,1k and worse than that I got my monitor delivered to me on Friday whereas I only tonight got my refund from WebAntics...so in essence I managed to get a product shipped to me around the globe before WebAntics was able to do a wire transfer...and odds are I wouldn't have gotten my money back from them today either if I didn't call and moan to Jason that this is taking way too long.
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Andre M
1 reviews | Active since Jan 2020
12 May 2018, 07:48
Terrible business or excellent scam?
I have been trying to get a R47000 refund from them for a month, with no luck. I paid my order in full from webantics.com on Jan'18, 10 Weeks later they still could not get stock. As I was able to get a few GTX 1070’s elsewhere at the time, I cancelled my order and submitted a refund form on the 13th of April. After numerous emails and telephonic messages left reception, I still have not received my refund or even a returned phone call. I do internet purchases all the time, and it is not uncommon for suppliers not to have stock, but never have I experienced this level of poor/non-existent communication and I would love to see if marketing at webantics.com at least replies to this review and what could possibly be their excuse for not wanting to give back my money.
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Andre M
1 reviews | Active since Jan 2020
12 May 2018, 07:48
Terrible business or excellent scam?
I have been trying to get a R47000 refund from them for a month, with no luck. I paid my order in full from webantics.com on Jan'18, 10 Weeks later they still could not get stock. As I was able to get a few GTX 1070’s elsewhere at the time, I cancelled my order and submitted a refund form on the 13th of April. After numerous emails and telephonic messages left reception, I still have not received my refund or even a returned phone call. I do internet purchases all the time, and it is not uncommon for suppliers not to have stock, but never have I experienced this level of poor/non-existent communication and I would love to see if marketing at webantics.com at least replies to this review and what could possibly be their excuse for not wanting to give back my money.
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Michael B
1 reviews | Active since Jan 2020
24 Apr 2018, 07:39
Terrible Customer Service. Bad communication.No follow ups. **Abysmal**
So far my experience with this company has been abysmal. They collected a phone from me that was suspected to be faulty. Their courier sent my parcel to Edcon. I had to chase them to get them to deliver the parcel back to WebAntics. This should not have been my responsibility. Then when the courier said it was correctly delivered i tried several times to reach Greig via phone, e-mail, leaving messages. And still no reply or response for over a week now. I'm starting to wonder if he even exists? Maybe he is an e-mail autoresponder i don't know. I only wish i had seen previous customer ratings on this website before i bought via Webantics. So I could have avoided this **** poor customer service.
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Michael B
1 reviews | Active since Jan 2020
24 Apr 2018, 07:39
Terrible Customer Service. Bad communication.No follow ups. **Abysmal**
So far my experience with this company has been abysmal. They collected a phone from me that was suspected to be faulty. Their courier sent my parcel to Edcon. I had to chase them to get them to deliver the parcel back to WebAntics. This should not have been my responsibility. Then when the courier said it was correctly delivered i tried several times to reach Greig via phone, e-mail, leaving messages. And still no reply or response for over a week now. I'm starting to wonder if he even exists? Maybe he is an e-mail autoresponder i don't know. I only wish i had seen previous customer ratings on this website before i bought via Webantics. So I could have avoided this **** poor customer service.
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Replies (0)SD
Sindiswa D
1 reviews | Active since Jan 2020
21 Apr 2018, 22:33
Webantics did not have stock but haven't given money back- a month
On the third of this month, I ordered a notebook I really liked, advertised in Webantics. Paid in full. I get a response: Not is stock. I think ok, that happens. I send them the second choice, also not in stock. ok. This happens in the space of more than a week. Then I asked for a refund send my banking details with the account number. Instead, I was given a form to fill for a refund and I do on April 10th. To this day, despite my constant correspondence with them, 12 (twelve days) after submitting my refund form, I still don't have my money which was really urgent for me to get. So in summary: I buy form Webantics a computer that was not flagged as unavailable. Days later, I get a sorry. I recommend another one, I also get a sorry. I ask for my refund,and had a lot of correspondence on them with this but I still don't have it after 12 days of filling in their form. I really needed this money on Friday especially and they have no idea of the impact they have caused. I thought I was helping a brand grow but care doesn't seem to be reciprocated. I'm very disappointed.
Helpful (0)
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Sindiswa D
1 reviews | Active since Jan 2020
21 Apr 2018, 22:33
Webantics did not have stock but haven't given money back- a month
On the third of this month, I ordered a notebook I really liked, advertised in Webantics. Paid in full. I get a response: Not is stock. I think ok, that happens. I send them the second choice, also not in stock. ok. This happens in the space of more than a week. Then I asked for a refund send my banking details with the account number. Instead, I was given a form to fill for a refund and I do on April 10th. To this day, despite my constant correspondence with them, 12 (twelve days) after submitting my refund form, I still don't have my money which was really urgent for me to get. So in summary: I buy form Webantics a computer that was not flagged as unavailable. Days later, I get a sorry. I recommend another one, I also get a sorry. I ask for my refund,and had a lot of correspondence on them with this but I still don't have it after 12 days of filling in their form. I really needed this money on Friday especially and they have no idea of the impact they have caused. I thought I was helping a brand grow but care doesn't seem to be reciprocated. I'm very disappointed.
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Anonymous
1 reviews | Active since Jan 2020
19 Feb 2018, 11:42
Awesome service
Earlier this year I ordered a laptop from Webantics online. Unfortunately the laptop was out of stock at the supplier. However, Jackie from customer service really went the extra mile to ensure that my laptop arrived as soon as possible. The tech team at Webantics also worked hard to ensure that the customisation of the laptop was completed in a day. And about a half an hour ago my laptop was delivered, as promised. Throughout the process Jackie kept in contact by sending me emails to keep me up to date on the progress of my order. Thank you guys! I will certainly recommend you to anyone who wants to buy a computer.
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Anonymous
1 reviews | Active since Jan 2020
19 Feb 2018, 11:42
Awesome service
Earlier this year I ordered a laptop from Webantics online. Unfortunately the laptop was out of stock at the supplier. However, Jackie from customer service really went the extra mile to ensure that my laptop arrived as soon as possible. The tech team at Webantics also worked hard to ensure that the customisation of the laptop was completed in a day. And about a half an hour ago my laptop was delivered, as promised. Throughout the process Jackie kept in contact by sending me emails to keep me up to date on the progress of my order. Thank you guys! I will certainly recommend you to anyone who wants to buy a computer.
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