No sense of customer service whatsoever, 2nd worst company I've ever bought from online (worst was a scam site)

So 3 May I buy an Asus gaming monitor but rather than ship it to me immediately I asked that they open it and test it. They do this for me (saving shipping costs) and find there's a bright dot, I inquire on the policy for this and since this is a high end Asus product Asus has a ZBD (zero bright dot policy). So great, in my mind I bought a product, it's faulty and falls under warranty so...replace? Not quite!

WebAntics kept telling me that the product is end of life so Asus is no longer bringing it into SA to sell anymore. I explain to them I don't care about that because this isn't a sale it's a warranty replacement, that's different. Also they say there's no stock so they can't replace my unit yet for at least a month after I bought it they continued selling the monitor on their site so they never once explained how there can be NO stock and yet they're still selling it? Anyway we argued back and forth and it got nowhere so I tried to let Webantics off the hook by buying from loona.co.za but that's the worst 'shopping' site to buy from as referenced in my title.

Those guys essentially ran away with the money, the site is down and I have a case open with SAPS, the case with my bank's fraud department is already closed seeing as how there's no money left in their account for me to claim against. But I would never have gone through the effort of buying the monitor a 2nd time if I'd just gotten good service from WebAntics and even after all my troubles and the loss I'd suffered they still refused to help me. In fact their MD (who name is Greig) refused to answer any of my emails and I called multiple times per day (2 to 4 times per day) but he refused to take my calls and never returned my calls either. It was so bad that the poor receptionist knew me by my phone voice already and she kept telling me she doesn't know what to tell me...I also asked to speak to Jackie or Jason (other sales people) but they too never ever provided any meaningful feedback, Jason seems to be the only one who at least tried to help me.

In any event I ended up buying the monitor for a 3rd time, this time from Amazon. So I sent Amazon an email with a question or two, they sent ONE email response back that I felt put my concerns at ease and I placed my order with them last Monday, the next day I asked WebAntics to refund me for the purchase there and I gave them my bank details. Heck buying it off Amazon even saved me around R1,1k and worse than that I got my monitor delivered to me on Friday whereas I only tonight got my refund from WebAntics...so in essence I managed to get a product shipped to me around the globe before WebAntics was able to do a wire transfer...and odds are I wouldn't have gotten my money back from them today either if I didn't call and moan to Jason that this is taking way too long.