MM
Marvin M
Active since Jul 2011
3
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0
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Reviews
3 reviews68 months ago
Octotel's new Sep 2020 package options are terrible!
Octotel's new packages are terrible! I had a 100/25 connection, now I'm on 100/100, do I see any benefit from the extra upload speed? NO but my bill has increased by 30%! Does anyone care? NO! ...now I thought about lowering my line speed to help me balance my bank account but if you look at it in the grand scheme of things there's this pretty big F U from Octotel. Their packages are 15Mbps, 30Mbps and 100Mbps...etc. So Octotel is pretty much telling everyone that you either get slow internet for a low price OR you get really good internet for a lot more! Octotel argued value proposition in removing the lower end packages and I can see this, appreciate it and agree with it...but if you guys wanted a move 'balanced' approach to giving your customers choices then have the packages be 15, 50 and 100 rather than 15, 30 and 100...kinda like entry, intermediate, high...it really puts more power into the customers' hands when it comes to choice but as it is I'm stuck! The problem with de-centralizing network infrastructure is that companies can now just do whatever they want and the customers have no choice it seems because I'm stuck on Octotel whether I want it or not so...nothing my ISP can do to help and changing ISPs doesn't help either.
0 replies
94 months ago
No sense of customer service whatsoever, 2nd worst company I've ever bought from online (worst was a scam site)
So 3 May I buy an Asus gaming monitor but rather than ship it to me immediately I asked that they open it and test it. They do this for me (saving shipping costs) and find there's a bright dot, I inquire on the policy for this and since this is a high end Asus product Asus has a ZBD (zero bright dot policy). So great, in my mind I bought a product, it's faulty and falls under warranty so...replace? Not quite! WebAntics kept telling me that the product is end of life so Asus is no longer bringing it into SA to sell anymore. I explain to them I don't care about that because this isn't a sale it's a warranty replacement, that's different. Also they say there's no stock so they can't replace my unit yet for at least a month after I bought it they continued selling the monitor on their site so they never once explained how there can be NO stock and yet they're still selling it? Anyway we argued back and forth and it got nowhere so I tried to let Webantics off the hook by buying from loona.co.za but that's the worst 'shopping' site to buy from as referenced in my title. Those guys essentially ran away with the money, the site is down and I have a case open with SAPS, the case with my bank's fraud department is already closed seeing as how there's no money left in their account for me to claim against. But I would never have gone through the effort of buying the monitor a 2nd time if I'd just gotten good service from WebAntics and even after all my troubles and the loss I'd suffered they still refused to help me. In fact their MD (who name is Greig) refused to answer any of my emails and I called multiple times per day (2 to 4 times per day) but he refused to take my calls and never returned my calls either. It was so bad that the poor receptionist knew me by my phone voice already and she kept telling me she doesn't know what to tell me...I also asked to speak to Jackie or Jason (other sales people) but they too never ever provided any meaningful feedback, Jason seems to be the only one who at least tried to help me. In any event I ended up buying the monitor for a 3rd time, this time from Amazon. So I sent Amazon an email with a question or two, they sent ONE email response back that I felt put my concerns at ease and I placed my order with them last Monday, the next day I asked WebAntics to refund me for the purchase there and I gave them my bank details. Heck buying it off Amazon even saved me around R1,1k and worse than that I got my monitor delivered to me on Friday whereas I only tonight got my refund from WebAntics...so in essence I managed to get a product shipped to me around the globe before WebAntics was able to do a wire transfer...and odds are I wouldn't have gotten my money back from them today either if I didn't call and moan to Jason that this is taking way too long.
0 replies
101 months ago
Late delivery + false advertising = no delivery
Festive season is complete but this story really bothers me, on 20-12-17 I placed an order for a 1TB Seagate HDD, price was listed as R573 and I had a voucher that I used to lower it to R498. When I placed the order I opted to collect the unit to save time as I was in a rush and it said the expected release date was 29-12-17. I thought everything was ok but shortly before 'collecting' I checked the site and now the delivery date was moved to 08-01-18, I called to complain about this and was told I'm not the only one complaining about it but nothing they could do, worst part was that there was no notification of the change of date. Anyway I explained I opted to collect because I was on leave that week but since it wasn't arriving then they should deliver, consultant updated the system to reflect this and also told me that the date she sees in the system is 06-01-18 not the 8th. Either way I wait...come to today (8th) I get an email from Loot basically saying 'oops, there was a pricing error on our site, we'll refund your money and here's your voucher back too'. So I've waited nearly a month and I have nothing to show, I pointed out that CPA says: A supplier is not bound by inadvertent and obvious errors in price display, provided the supplier corrects the error and take reasonable steps to communicate such an error and the correct price to consumers aware of the incorrect pricing. A new car for sale with a price of R21,000 (instead of R210,000) displayed is an obvious error. I pointed out that taking nearly a month to realize a pricing mistake and then leave the customer with no sense of recourse or satisfaction isn't reasonable at all but this doesn't seem to have made any difference at all. I've told them it's the last time I ever purchase from them again and tonight I placed an order for the same device from takealot for R829.
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