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Loot.co.za
Unclaimed Business
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AI Review Summary
Based on recent customer reviews, Loot.co.za faces significant criticism around extremely long delivery times, often weeks beyond promised dates, and poor customer service responsiveness. Many customers report unanswered emails, unreachable phone lines, and unresolved refund requests lasting months. Faulty products and difficult returns processes further erode trust. However, a smaller group of loyal buyers praise the product quality, competitive pricing, secure packaging, and strong book selection, noting that despite slow delivery, the wait can be worthwhile for certain categories.
Performance(last 12 months):
TrustIndex
0
Score
Ranking
#53
in Retail
NPS Score
-29
Recommended: Unlikely
Review Distribution
1.9|27 Reviews
May '25 - Apr '26
5(23.8%)
4(4.8%)
3(0%)
2(4.8%)
1(66.7%)
5(23.8%)
4(4.8%)
3(0%)
2(4.8%)
1(66.7%)
Frequently Asked Questions About Loot.co.za
Based on recent customer reviews, this business delivers a consistently strong customer experience anchored by outstanding agent quality and rapid communication. Customers frequently name individual consultants and praise their friendliness, patience, and professionalism. Recurring praise is given to claims and roadside assistance, though a vocal minority report frustrating delays, rejected claims, and poor transparency around premium increases.
Hellopeter's TrustIndex is a 0–10 score based on review star ratings, reply speed, and recent activity over the last 12 months. How is the TrustIndex calculated? →
Recent reviews (27)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperiencePopular mentions
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Anonymous A
1 reviews | Active since Jan 2020
2 Mar 2026, 05:53
Best Online Store
Best Online Store To Purchase From, Delivery does take Long it is Worth a Wait💯💯💯
Helpful (0)
|Replies (0)AA
Anonymous A
1 reviews | Active since Jan 2020
2 Mar 2026, 05:53
Best Online Store
Best Online Store To Purchase From, Delivery does take Long it is Worth a Wait💯💯💯
0
Replies (0)AA
Anonymous A
1 reviews | Active since Jan 2020
27 Feb 2026, 16:45
100% Recommended 😏💯😆
100% RECOMMENDED. DELIVERY TAKES LONG , IS DEFINITELY WORTH IT. TOP QUALITY 💯💯
Helpful (0)
|Replies (0)AA
Anonymous A
1 reviews | Active since Jan 2020
27 Feb 2026, 16:45
100% Recommended 😏💯😆
100% RECOMMENDED. DELIVERY TAKES LONG , IS DEFINITELY WORTH IT. TOP QUALITY 💯💯
0
Replies (0)SB
Seena B
1 reviews | Active since Jan 2020
14 Feb 2026, 11:29
Run away from Loot
I’ve bought quite a lot of novels and random hard-to-find titles from Loot over the years, and I’ll give credit where it’s due: sometimes they really do have cheaper books, and you can find gems there that other shops don’t stock. Their book selection is actually decent. But MY WORD… everything else? Absolute chaos. The website is honestly the worst I’ve ever used. It’s been slow and clunky for years. Pages take forever to load, half the time something doesn’t work properly, and the layout feels like it’s stuck in 2010. It’s like they built it, switched off the lights. No urgency to improve it, no real upgrades — just buffering circles. And then there’s delivery.You order a book and basically forget you ordered it. I made a recent purchase on 28/01/2026 and the estimated delivery date is 05/03/2026. That’s not delivery — even god gets back you quicker . Nearly a month to get a book? In 2026? Come on. What makes it worse is that most of these bookstores are local suppliers. Other retailers use the same suppliers and somehow manage to get the book to your door in under a week. Clearly it can be done. It just feels like there’s zero urgency. You pay, and then… silence. Customer service and after-sales support? Probably the most frustrating I’ve dealt with. You feel like you’re chasing them instead of them helping you. It gives the impression that the customer isn’t exactly at the heart of the business. Honestly, if they don’t wake up soon, the likes of Takealot and Amazon are going to sink them without even trying. Right now, ordering from Loot feels like ordering from the past — and not in a nostalgic way. Fix the website, sort out the delivery times, and maybe act like customers matter. Because at the moment, it really doesn’t feel that way.
Helpful (0)
|Replies (0)SB
Seena B
1 reviews | Active since Jan 2020
14 Feb 2026, 11:29
Run away from Loot
I’ve bought quite a lot of novels and random hard-to-find titles from Loot over the years, and I’ll give credit where it’s due: sometimes they really do have cheaper books, and you can find gems there that other shops don’t stock. Their book selection is actually decent. But MY WORD… everything else? Absolute chaos. The website is honestly the worst I’ve ever used. It’s been slow and clunky for years. Pages take forever to load, half the time something doesn’t work properly, and the layout feels like it’s stuck in 2010. It’s like they built it, switched off the lights. No urgency to improve it, no real upgrades — just buffering circles. And then there’s delivery.You order a book and basically forget you ordered it. I made a recent purchase on 28/01/2026 and the estimated delivery date is 05/03/2026. That’s not delivery — even god gets back you quicker . Nearly a month to get a book? In 2026? Come on. What makes it worse is that most of these bookstores are local suppliers. Other retailers use the same suppliers and somehow manage to get the book to your door in under a week. Clearly it can be done. It just feels like there’s zero urgency. You pay, and then… silence. Customer service and after-sales support? Probably the most frustrating I’ve dealt with. You feel like you’re chasing them instead of them helping you. It gives the impression that the customer isn’t exactly at the heart of the business. Honestly, if they don’t wake up soon, the likes of Takealot and Amazon are going to sink them without even trying. Right now, ordering from Loot feels like ordering from the past — and not in a nostalgic way. Fix the website, sort out the delivery times, and maybe act like customers matter. Because at the moment, it really doesn’t feel that way.
0
Replies (0)AA
Anonymous A
1 reviews | Active since Jan 2020
4 Feb 2026, 15:50
Greatest Online Store is Loot
Greatest Online Store , Takes a little longer with delivery. Products are Brand New, great Sealed Packaging. Highly Recommend buying @ Loot.co.za you will never regret it. Mainly kitchen appliances. ♥️😁👌
Helpful (0)
|Replies (0)AA
Anonymous A
1 reviews | Active since Jan 2020
4 Feb 2026, 15:50
Greatest Online Store is Loot
Greatest Online Store , Takes a little longer with delivery. Products are Brand New, great Sealed Packaging. Highly Recommend buying @ Loot.co.za you will never regret it. Mainly kitchen appliances. ♥️😁👌
0
Replies (0)AA
Anonymous A
1 reviews | Active since Jan 2020
29 Dec 2025, 00:56
EXCELLENT SERVICE
Excellent Buying Experience. Delivery is a little longer. Packing always well secured. Buying online Bosch Fridge , Washing Machine greatest experience ever its handled by Bosch delivered by helpful professionals , eager to help customers beyond. Keep up the good work Loot.co.za
Helpful (0)
|Replies (0)AA
Anonymous A
1 reviews | Active since Jan 2020
29 Dec 2025, 00:56
EXCELLENT SERVICE
Excellent Buying Experience. Delivery is a little longer. Packing always well secured. Buying online Bosch Fridge , Washing Machine greatest experience ever its handled by Bosch delivered by helpful professionals , eager to help customers beyond. Keep up the good work Loot.co.za
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Replies (0)GN
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Mpho M
1 reviews | Active since Jan 2020
10 Nov 2025, 05:38
Terrible online service
Terrible online service. I bought an airfryer which stopped working few days after being delivered, I returned it and they fixed it, it again stopped working days after that. I then requested for a refund as their waiting periods are crazy, you send an email now and only getting a response weeks later. I’ve since been waiting, close to 2 months now, no communication from then or whatsoever.
Helpful (0)
|Replies (0)MM
Mpho M
1 reviews | Active since Jan 2020
10 Nov 2025, 05:38
Terrible online service
Terrible online service. I bought an airfryer which stopped working few days after being delivered, I returned it and they fixed it, it again stopped working days after that. I then requested for a refund as their waiting periods are crazy, you send an email now and only getting a response weeks later. I’ve since been waiting, close to 2 months now, no communication from then or whatsoever.
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Replies (0)