Loot.co.za
Unclaimed Business
|3.2|11 Reviews (last 12 months)|This business does not respond to reviews
Loot.co.za
Unclaimed Business
|3.2
11 Reviews (last 12 months)
Does not respond to reviews
AI Review Summary
Based on recent customer reviews, Loot.co.za receives a sharply divided response from its shoppers. Loyal buyers consistently praise the wide book selection, competitive pricing, secure packaging, and value for money, with several describing it as their go-to online store despite extended delivery windows. However, a recurring theme among dissatisfied customers centres on slow delivery, unresolved refund requests, faulty products, and an outdated website. Customers frequently mention poor communication from support channels, with calls unanswered and emails ignored, leaving buyers feeling abandoned after payment.
Performance(last 12 months):
Trustindex Rating
3.8NPS Score
33Likely
TrustIndex
3.8
NPS Score
33
Recommended: Likely
Review Distribution
3.2|11 Reviews
Sep '25 - Aug '26
Recent reviews (11)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceMK
Marietjie K
1 reviews | Active since Sept 2025
10 May 2026, 20:53
Good service and delivery
Fast delivery. Top Quality. I have no complaints. Will buy again
Helpful (0)
|Replies (0)MK
Marietjie K
1 reviews | Active since Sept 2025
10 May 2026, 20:53
Good service and delivery
Fast delivery. Top Quality. I have no complaints. Will buy again
0
Replies (0)PP
AA
Anonymous A
1 reviews | Active since Jul 2025
27 Feb 2026, 18:45
100% Recommended 😏💯😆
100% RECOMMENDED. DELIVERY TAKES LONG , IS DEFINITELY WORTH IT. TOP QUALITY 💯💯
Helpful (0)
|Replies (0)AA
Anonymous A
1 reviews | Active since Jul 2025
27 Feb 2026, 18:45
100% Recommended 😏💯😆
100% RECOMMENDED. DELIVERY TAKES LONG , IS DEFINITELY WORTH IT. TOP QUALITY 💯💯
0
Replies (0)SB
Seena B
1 reviews | Active since Feb 2025
14 Feb 2026, 13:29
Run away from Loot
I’ve bought quite a lot of novels and random hard-to-find titles from Loot over the years, and I’ll give credit where it’s due: sometimes they really do have cheaper books, and you can find gems there that other shops don’t stock. Their book selection is actually decent. But MY WORD… everything else? Absolute chaos. The website is honestly the worst I’ve ever used. It’s been slow and clunky for years. Pages take forever to load, half the time something doesn’t work properly, and the layout feels like it’s stuck in 2010. It’s like they built it, switched off the lights. No urgency to improve it, no real upgrades — just buffering circles. And then there’s delivery.You order a book and basically forget you ordered it. I made a recent purchase on 28/01/2026 and the estimated delivery date is 05/03/2026. That’s not delivery — even god gets back you quicker . Nearly a month to get a book? In 2026? Come on. What makes it worse is that most of these bookstores are local suppliers. Other retailers use the same suppliers and somehow manage to get the book to your door in under a week. Clearly it can be done. It just feels like there’s zero urgency. You pay, and then… silence. Customer service and after-sales support? Probably the most frustrating I’ve dealt with. You feel like you’re chasing them instead of them helping you. It gives the impression that the customer isn’t exactly at the heart of the business. Honestly, if they don’t wake up soon, the likes of Takealot and Amazon are going to sink them without even trying. Right now, ordering from Loot feels like ordering from the past — and not in a nostalgic way. Fix the website, sort out the delivery times, and maybe act like customers matter. Because at the moment, it really doesn’t feel that way.
Helpful (0)
|Replies (0)SB
Seena B
1 reviews | Active since Feb 2025
14 Feb 2026, 13:29
Run away from Loot
I’ve bought quite a lot of novels and random hard-to-find titles from Loot over the years, and I’ll give credit where it’s due: sometimes they really do have cheaper books, and you can find gems there that other shops don’t stock. Their book selection is actually decent. But MY WORD… everything else? Absolute chaos. The website is honestly the worst I’ve ever used. It’s been slow and clunky for years. Pages take forever to load, half the time something doesn’t work properly, and the layout feels like it’s stuck in 2010. It’s like they built it, switched off the lights. No urgency to improve it, no real upgrades — just buffering circles. And then there’s delivery.You order a book and basically forget you ordered it. I made a recent purchase on 28/01/2026 and the estimated delivery date is 05/03/2026. That’s not delivery — even god gets back you quicker . Nearly a month to get a book? In 2026? Come on. What makes it worse is that most of these bookstores are local suppliers. Other retailers use the same suppliers and somehow manage to get the book to your door in under a week. Clearly it can be done. It just feels like there’s zero urgency. You pay, and then… silence. Customer service and after-sales support? Probably the most frustrating I’ve dealt with. You feel like you’re chasing them instead of them helping you. It gives the impression that the customer isn’t exactly at the heart of the business. Honestly, if they don’t wake up soon, the likes of Takealot and Amazon are going to sink them without even trying. Right now, ordering from Loot feels like ordering from the past — and not in a nostalgic way. Fix the website, sort out the delivery times, and maybe act like customers matter. Because at the moment, it really doesn’t feel that way.
0
Replies (0)AA
Anonymous A
1 reviews | Active since Sept 2025
4 Feb 2026, 17:50
Greatest Online Store is Loot
Greatest Online Store , Takes a little longer with delivery. Products are Brand New, great Sealed Packaging. Highly Recommend buying @ Loot.co.za you will never regret it. Mainly kitchen appliances. ♥️😁👌
Helpful (0)
|Replies (0)AA
Anonymous A
1 reviews | Active since Sept 2025
4 Feb 2026, 17:50
Greatest Online Store is Loot
Greatest Online Store , Takes a little longer with delivery. Products are Brand New, great Sealed Packaging. Highly Recommend buying @ Loot.co.za you will never regret it. Mainly kitchen appliances. ♥️😁👌
0
Replies (0)PP
PRIVADO P
1 reviews | Active since Feb 2026
29 Dec 2025, 02:56
EXCELLENT SERVICE
Excellent Buying Experience. Delivery is a little longer. Packing always well secured. Buying online Bosch Fridge , Washing Machine greatest experience ever its handled by Bosch delivered by helpful professionals , eager to help customers beyond. Keep up the good work Loot.co.za
Helpful (0)
|Replies (0)PP
PRIVADO P
1 reviews | Active since Feb 2026
29 Dec 2025, 02:56
EXCELLENT SERVICE
Excellent Buying Experience. Delivery is a little longer. Packing always well secured. Buying online Bosch Fridge , Washing Machine greatest experience ever its handled by Bosch delivered by helpful professionals , eager to help customers beyond. Keep up the good work Loot.co.za
0
Replies (0)GN
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